Quality Controller Administrator

1 month ago


Cobham, United Kingdom ACT Property Services Full time

ACT Property are a dynamic small business. Our core business is generating inventories, check ins and check outs for the high-end rental market. Our clients are predominantly based in Central London, West London and Surrey, however since opening we have expanded into East London, Hampshire and Oxfordshire.

This role is office based.

Office hours are 9:00am - 5:30pm, this role offers some flexibility on these hours. Each employee works 5 Saturdays on a rota throughout the year (9.00am - 3.30pm - not flexible).

**Purpose**

To ensure all inventory reports created by our remote working Property Inspectors, are issued in accordance with company guidelines, inc
- Continuity of descriptive standards and liability
- Minimising void fields
- Cross referencing to identify and eliminate errors made at Property Inspector (PI) level
- Liaising with Landlords and Tenants on queries relating to report content
- Grammar, spelling and punctuality

**Deliverables**

Analysing content and accuracy of reports
- Issuing an average of 15 inspections per day
- Monitoring customer feedback, advising their line manager if an individual PI is receiving greater than 5% feedback
- Compiling PI feedback notes for head of training
- Escalating customer complaints to line manager

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Property Management: 1 year (required)

Work Location: In person



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