Trainee Barista

**REPORTING TO**:Supervisor, Senior Barista, Head Barista

**ROLE OVERVIEW**: As a Trainee Barista at Mettricks, you embark on a journey to master the art of crafting exceptional coffee. Under the guidance of our experienced Head Barista, you will undergo a comprehensive training program designed to transform you into a skilled and passionate coffee artisan. This role provides an opportunity to learn the intricacies of coffee preparation, customer service, and the unique culture that defines Mettricks.

**TRAINEE BARISTA KEY ATTRIBUTES**
- The role would be best suited to an individual who can demonstrate:_
- **Learning Mindset**:Approach the role with a keen willingness to learn and absorb the techniques and standards of Mettricks' coffee preparation.
- **Customer Engagement**: Develop essential customer service skills by engaging with patrons at the till and on the shop floor, embodying the welcoming ethos of Mettricks.
- **Adaptability**: Embrace the dynamic nature of the coffee shop environment, participating in various duties and tasks as required.
- **Team Collaboration**: Work closely with the Head Barista and fellow team members, contributing to a positive and collaborative atmosphere.
- **Quality Focus**: Develop an understanding of and commitment to maintaining the highest standards of coffee quality and beverage preparation.

**TRAINEE BARISTA EXPECTATIONS**
- As part of this role, we expect you to:_
- **Active Participation**:Engage actively in the comprehensive training program to maximize your learning experience.
- Adaptability: Embrace various tasks and duties as assigned, demonstrating flexibility in responding to the dynamic needs of the coffee shop.
- **Collaborative Spirit**:Foster a collaborative environment by working closely with the Head Barista and team members, contributing positively to the overall team dynamic.
- **Commitment to Quality**:Demonstrate a commitment to upholding the high standards of coffee quality and beverage preparation set by Mettricks.

**TRAINEE BARISTA RESPONSIBILITIES**

**Training Program**:

- _Participate actively in the comprehensive training program designed to enhance your skills in coffee preparation, customer service, and Mettricks' unique culture._

**On the Shop Floor**:

- _Engage in day-to-day operations under the guidance of the Head Barista, gradually taking on more responsibilities as skills are developed._

**Customer Service**:
**Quality Assurance**:

- _Assist in maintaining the quality standards of coffee beverages, adhering to the techniques and standards set by the Head Barista._

**General**:

- _Act professionally, representing Mettricks values on the shop floor and contributing to the positive atmosphere within the team._

This role serves as the foundation for your journey into the world of speciality coffee at Mettricks, offering a supportive and educational environment to hone your skills and passion for exceptional coffee.

**METTRICK VALUES AND PRINCIPLES**:
**Speak up courageously ****:

- HONEST & OPEN**
- We openly and constructively share and talk about our concerns, ideas & Mettrick's values.
- We don’t gossip - we talk upfront with goodwill and honest intentions.
- We commit to working with the best of intentions, aim to communicate with clarity and support each other to avoid ambiguity
- We think before we speak. What is our intention? How do we best help ensure the right thing happens?

**Listen & Learn ****:

- CONTINUOUS IMPROVEMENT**
- Our business is built on “_doing better”_, through continuous learning & improvement.
- We are at our best when we’re constantly searching for ways to do better.
- Listen to each other with respect and an eagerness to understand; we share openly, listen without prejudice and learn from our mistakes.

**See something, do something - don’t just stand by - ENGAGED & PROACTIVE**
- Be accountable & take ownership of your actions & for our environment
- We treat others & our space with care, and integrity - just as you want to be treated.
- We win together & lose together, as a team.
- But, Fast is better than slow - we get stuff done
- Perfect is the enemy of good

**Do things right, even when nobody is looking ****:

- QUALITY & PRIDE**
- We take pride in a quality job - even when nobody is looking.
- We work smart, but we don’t cut corners. Efficient but not lazy
- We always and reliably try to do the right thing

**Make their day ****:

- HOSPITALITY & OPTIMISM**
- We are in the business of small moments that make others’ day - whether that’s our customers or colleagues.
- It’s our power to create small moments every day, from the warmest welcomes, always being present, the biggest smiles in Southampton and going the extra mile to make everybody feel welcome &appreciated.
- We act with compassion when life happens - but try to be our best selves at work always.

**Be Yourself, But Be Your Best Self****:

- AUTHENTIC**
- We like personality at Mettricks. But, we are also u