Out of Hours Supervisor

1 day ago

StocktonOnTees, United Kingdom The Five Lamps Organisation Full time

We have an exciting opportunity in our Charity for an experienced Supervisor to join our domiciliary home care service to provide out of hours support. This role provides a crucial aspect of the service as it enables service users, families, Care Assistants and other stakeholders to reach someone in an emergency from the company and receive assistance whenever the office is closed.

We deliver Home Care service, which includes an Extra Care Scheme across Stockton South, Billingham, Middlesbrough delivering c2,000 hours of care per week.

**Benefits**:

- £0.45 per mile mileage rate
- Ongoing training and development
- A working environment that is open to new ideas
- A team who are passionate about the service we offer
- The satisfaction of working for an innovative charity
- Access to an Employee Assistance Programme
**Location**:Based at Parkside Court Extra Care Scheme, Thornaby but also working flexibility from home covering a rota. You may at times need to able to go out and cover care calls across Stockton-on-Tees and therefore you will need to have your own transport and business insurance.

**Hours**: Shifts available covering:

- 06:30 x 08:30
- 17:00 x 23:00 (Monday to Friday)
- 06:30 x 15:00 and 15:00 x 23:00 (Saturday & Sundays)
- Emergency on call cover between 23:00 and 06:30 (Monday to Sunday).
- As part of a three-week rolling rota you will be required to work as part of the office between 8.30 x 17:00 to support with senior duties
**Salary Scale**: £9.50 per hour (£14.25 for bank holidays). A flat rate fee of £25.00 for emergency on call cover between 23:00 and 06:30. 45p per mile travel expenses

**Job Purpose**: The Out of Hours Care Supervisor will work closely with the Home Care office staff to provide out of hours cover. You will be responsible for monitoring a live call system, supporting and assisting a large team of Care Assistants out in the community and within Parkside Court to ensure our service users receive regular care at their requested time and are supported where necessary

**Contract Period**: 20+ hour guaranteed contract

**Duties & Responsibilities**
- Efficiently coordinate the running of the business out of hours by allocating resources and monitoring performance to deliver high quality homecare to customers, including:

- To be the first point of contact for employees, professionals, customers and their families during out of office hour
- Being responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times
- Implement company policy and procedures in relation to managing absence
- Cover any outstanding calls and gaps in the rota
- Monitor all visit alarms via Care Planner during out of office hours to track timeliness of care assistants
- Support Home Care colleagues to create, update and maintain care plans with other professionals to ensure individual needs are met, particularly those that are received out of hours
**Skills & Experience Required**
- NVQ 3 in Health and Social Care or equivalent (or working towards qualification)
- At least 1 years’ experience of coordinating the delivery of home care services
Part-time hours: 20+ per week

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.50-£14.25 per hour

**Job Types**: Full-time, Contract, Permanent

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.50-£14.25 per hour

**Benefits**:

- On-site parking
- Wellness programmes
Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
COVID-19 considerations:
All care staff are provided with full PPE and our buildings have a Covid-19 risk assessment.

**Experience**:

- providing care: 1 year (preferred)
- supervisory: 1 year (preferred)
Licence/Certification:

- Full UK Driving Licence (required)
- NVQ Level 3 Health & Social Care (preferred)
Reference ID: Out of Hours

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