IT Business Relationship Lead

6 months ago

Trowbridge, United Kingdom apetito Full time

Overview:
The IT Business Relationship Lead is a business-facing role, primarily accountable for establishing and maintaining the productive and value driven relationship between IT and the business community. The incumbent will support alignment between IT and the business teams and help balance expectations, priorities, service levels and investment. This role will be responsible for collaboration with the technology service owners to create a portfolio of services to meet business requirements.

With a focus on the people side of change, this individual is also responsible for the creation and implementation of change management strategies and plans that maximise faster employee adoption, higher utilisation of and proficiency with the changes; ensuring impacted employee are ready, willing and able.

**Responsibilities**:

- Understand the strategic imperatives, business capabilities, operating model and IT needs of assigned business areas
- Assist business users, project managers, functional analysts and IT leadership in optimising the scope, benefits and risks of proposed projects
- Facilitate the management, planning and governance of technology demand within the commercial teams so that IT service delivery is coordinated and optimized to reflect both the needs of the business area and those of the corporation as a whole
- Assist other IT functions to understand evolving business requirements
- Identify ways to adapt and reuse existing solutions to solve new problems, to create new products and to provide new services to apetito (e.g. innovate)
- Maintain and nurture customer relationships to manage demand, identify requirements, and support the delivery of solutions

Qualifications:
**Key Skills and Competencies**:

- Experienced with IT processes, commercial business operations and technology, including support of enterprise change management.
- Analytical skills for transforming business needs into technology products, information flows, solutions and services.
- Information systems knowledge
- Project planning, scope management
- Quality process management
- Strong interpersonal skills
- Collaboration, flexibility. initiative, teamwork
- Customer service orientation
- Business process knowledge
- Industry knowledge

**Personal Qualities**:

- You’ll understand change management, creating a positive impact and have a passion for delivering great service
- Proficient in stakeholder management, able to be sensitive to the needs of each stakeholder yet comfortable to challenge where appropriate
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives and stakeholders
- Determined and confident, you take the lead and never stop thinking of ways to improve

**You are**:

- Proactive and energetic
- Comfortable working within a fast-paced project environment with a clear focus on delivering customer value
- Able to work alone on own initiative, as part of the IT team, and with other teams throughout the business
- Organised and with an eye for detail
- Confident to constructively challenge
- Flexible
- A team player
- Motivated and motivational

NB: The role will be based in Trowbridge at apetito’s business support centre but may involve travel to support the business.

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