Community Management Executive
7 months ago
**Job Overview**:
We have an exciting opportunity for an experienced and dynamic Community Management Executive to join our team at DUSK HQ. We are a rapidly growing business and we are expanding our team. If you have a passion for creativity, social media management, and building strong relationships, we want to hear from you
**Key Responsibilities**:
Independently respond to any customer enquiries that come through all social media platforms.
- Proficiently utilise Sprinklr and Zendesk to efficiently manage and respond to customer enquiries.
- Being organised and confident while responding to customers.
- Collaborating effectively with the wider customer services team to address any enquiries that may cause uncertainty, ensuring all customers are responded to with the highest possible standard.
- Staying up to date with the process guide and stock delays to ensure the accuracy of all customer communications.
Actively managing our social community across all social platforms
- Saving down and requesting permission to repost any scroll-stopping UGC content that we can feature on our own channels.
- Continuously aiding a strong channel engagement rate by actively engaging with our audience through responsive interactions in our comment sections.
- Finding, following, and engaging with creator accounts to build strong relationships with influencers and partners.
Assisting the social and influencer team in their day-to-day work streams, where appropriate
- Monitoring trends and trending audio content, and contributing content ideas to the wider team.
- Supporting the social and PR team to create content, plan and run events, and develop relationships with influencers (as and when required).
**Person Specification**:
- Creative mind and thinker.
- Willingness to bring new ideas to the table.
- Ability to work and deliver in a fast-paced environment.
- Ability to work under pressure.
- Self-motivated and able to work as part of a team.
- Eye for detail & inquisitive nature.
**Job Types**: Full-time, Permanent
Pay: £23,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Leeds
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