Customer Experience Assistant

1 week ago


Harwell, United Kingdom OI Space Full time

With a range of flexible serviced offices, meeting rooms and business support, the centre is based on the site of Harwell Campus - the beacon of the UK’s knowledge economy. Harwell Campus provides access to world-class facilities and supercomputing resources. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre management_ _team, you’ll be a key part in this. You will welcome everyone to Harwell Innovation Centre.

This part-time position will report directly to the Assistant Centre Manager, working Wednesday, Thursday and Friday 08:30-17:00. At Harwell Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service, a warm welcome and a freshly brewed tea or coffee when they need it. That’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you’ll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

**What will you do?**

There’ll be plenty of variety so you’ll never feel bored, here are the main responsibilities you will have:

- Be the first and last point of contact for our customers and their guests
- Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
- Responsible for opening the centre in the morning and closing the centre at the end of the day
- Manage keys and passes (activation/ deactivation) for customers
- Handle all daily incoming and outgoing mail for customers
- Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
- Support the Centre Manager with event planning and hosting
- Monitor the meeting room agenda and act as a host for our coffee morning and external events
- Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online
- Make sure the Harwell Innovation Centre website is up to date with all the latest news and views
- Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV
- Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
- Record any chargeable ad hoc services customers or their guests need
- Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
- Maintaining tidiness of the community areas in the centre
- Support customers with local area knowledge - restaurants, bars, events etc
- Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks
- Help us with your ideas on how we can keep improving our services

**What are you like?**
- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
- Pro-active
- Great IT skill with experience of using a range of technology
- Conscientious and efficient with an eye for detail and pride in their work
- Great as part of a team as well as working on their own when the need arises
- Flexible - willing to do what it takes to make the centre a success

**What’s in it for you?**
- Salary of £21,255, (£10.90 per hour) pro rata
- 25 days’ holiday plus Bank Holidays, pro rata
- Flexible benefits package comprising:

- Contributory pension
- Ability to increase or decrease amount of annual leave
- Ability to increase or decrease amount of life assurance cover
- Private medical and dental insurance and health screening
- Bicycle purchase
- Charitable Giving
- Friendly, informal and flexible working environment - so you can make the most of your home and your work life

We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career.

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click **‘apply’ **today to become our new **Customer Experience Assistant** or to find out more information about the role. We would love to hear from you



  • Harwell, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 309153**Salary**: - £22,479 - £23,456- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Science**Working pattern**: - Flexible working, Part-time**Number of jobs available**: - 2Contents Location About...


  • Harwell, United Kingdom Agilent Full time

    Description Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve...


  • Harwell, United Kingdom Global CTS Ltd Full time

    **Customer Support Administrator, Didcot - £22,000 to £26,000 depending on experience Fully office based** Are you looking for role where you can use your communication and empathy skills? Do you have a calm demeanor? If so, my client is looking for a Customer Support Administrator to join their small team. As the Customer Support Administrator, you...


  • Harwell, United Kingdom Global CTS Recruitment Full time

    **Customer Service Specialist** **Harwell Business Park** **8am - 4:30pm or 9-5pm - hybrid working** **£22,000 - £24,000 depending on experience** Global CTS are working with a small to medium sized company based just outside of Harwell looking for a Customer Service Specialist to join their busy office. **Responsibilities**: - Providing a courteous and...


  • Harwell, United Kingdom Ariat Europe Ltd Full time

    We have a vacancy for a Customer Service Specialist, predominantly within the warranty team, who has a passion for customer satisfaction and who has experience working with high-end merchandise. This is an excellent opportunity if you are looking for a varied role in a fast-paced and growing company Key Accountabilities: - Reply to retailer and consumer...


  • Harwell, Oxfordshire, United Kingdom Ariat Europe Ltd Full time

    We have a vacancy for a Customer Service Specialist, predominantly within the warranty team, who has a passion for customer satisfaction and who has experience working with high-end merchandise.This is an excellent opportunity if you are looking for a varied role in a fast-paced and growing companyKey Accountabilities: Reply to retailer and consumer queries...


  • Harwell, United Kingdom Agilent Full time

    Description Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve...


  • Harwell, United Kingdom Ariat Europe Ltd Full time

    Ariat are recruiting for a Demand Planning Assistant to join the Demand Planning team. This role will work with high volumes of data and will manage all aspects of product intake to efficiently bring stock into the business, so that it is ready for onward sales and distribution. This role would suit someone: - Who has some previous work experience for...


  • Harwell, United Kingdom Ariat Europe Ltd Full time

    **This role is office based in Harwell, Oxfordshire for a minimum of 3 days per week** **No agencies please** **Job Details**: As the Assistant Demand Planner you will manage and optimise intake and stock across channels, supporting with planning and forecasting to bring the right stock into the business to grow sales and minimise risk. You will also be...


  • Harwell, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Kitchen & Logistics Assistant to help ensure the smooth running of the operations in Eurest on a part time basis, contracted to 30 hours per week. As a Kitchen & Logistics Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a...


  • Harwell, Oxfordshire, United Kingdom Ariat Europe Ltd Full time

    This role is office based in Harwell, Oxfordshire for a minimum of 3 days per weekNo agencies pleaseJob Details:As the Assistant Demand Planner you will manage and optimise intake and stock across channels, supporting with planning and forecasting to bring the right stock into the business to grow sales and minimise risk. You will also be responsible for...

  • Teaching Assistant

    4 weeks ago


    Harwell, United Kingdom Harwell Community Primary School Full time

    '''Duties''' - Assist the lead teacher in providing instruction and support to students - Work one-on-one or in small groups with students who need extra help - Implement individualized education plans (IEPs) for students with special needs - Support students with autism spectrum disorder (ASD) in their daily activities - Provide tutoring and mentoring to...


  • Harwell, Oxfordshire, United Kingdom The Advocate Group Full time £30,000 - £35,000

    Job Title: Assistant Demand PlannerLocation: Harwell, Oxfordshire (hybrid)Salary: £30, ,000If you think you are the right match for the following opportunity, apply after reading the complete description.The Advocate Group is proud to be partnering with a global apparel and footwear brand in the premium outdoor and lifestyle sector.Our client is a leading...


  • Harwell, United Kingdom allen-associates Full time

    We have registered an excellent opportunity for an experienced Finance professional to join our innovative client. Starting as soon as possible, you will be providing exceptional support to the finance function with a focus on transactional tasks, reporting and assisting with process improvements. A small finance team, who work collaboratively; they are...


  • Harwell, United Kingdom Allen Associates Full time

    We have registered an excellent opportunity for an experienced Finance professional to join our innovative client. Starting as soon as possible, you will be providing exceptional support to the finance function with a focus on transactional tasks, reporting and assisting with process improvements. A small finance team, who work collaboratively; they are...


  • Harwell, United Kingdom Allen Associates Full time

    We have registered an excellent opportunity for an experienced Finance professional to join our innovative client.Starting as soon as possible, you will be providing exceptional support to the finance function with a focus on transactional tasks, reporting and assisting with process improvements.A small finance team, who work collaboratively; they are...

  • Laboratory Assistant

    4 weeks ago


    Harwell, United Kingdom The Rosalind Franklin Institute Full time

    The Rosalind Franklin Institute is a national research centre dedicated to developing new technologies for the life sciences, funded by the UK government through UK Research and Innovation. We are dedicated to bringing about transformative changes in life science to tackle the UK’s most pressing health research challenges. The Franklin’s underlying aim...


  • Harwell, United Kingdom HE Space Full time

    **Company Description** HE Space** is a successful international space company. For 40 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. HE Space has joined forces with CS Group to lead the engineering and digital space market in Europe and to provide highly skilled consulting. As...


  • Harwell, United Kingdom CS Group Full time

    Full-time - Department: Project Management **Company Description**: **HE Space** is a successful international space company. For 40 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. HE Space has joined forces with CS Group to lead the engineering and digital space market in Europe...

  • Care Assistant

    2 weeks ago


    Harwell, Oxfordshire, United Kingdom McCarthy Stone Full time

    McCarthy Stone are recruiting a Care Assistant to join the team at our retirement living plus development, Williams Place in Harwell, Didcot. Built in 2017 and consisting of 60 apartments, Williams Place encourages independent living for the over 70's that may or may not need care.Hourly rate: £11.07 per hour plus additional pay (see below)Hours: 20 per...