Supervision Partner

2 weeks ago


Birmingham, United Kingdom Coutts Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Supervision Partner
- We’re looking for someone to provide vital support to our team leaders, in order for them to deliver outstanding customer service and the highest quality outcomes for our clients
- You’ll be recognised for creating a client-driven service culture which aligns with our clients’ expectations of expert, professional advice from employees who always act in their clients’ best interests
- This is a great opportunity to develop your career, while supporting a busy and engaging team

**What you'll do**:
Your role as Supervision Partner will see you coaching and developing our regulated advisers to become clear, capable and motivated in their role. In line with the Training and Competency Scheme, you’ll be helping them to successfully engage clients and bring the best of the bank’s services to them.

As well as this, you’ll be:

- Identifying and delivering training across the business
- Observing client meetings through recordings, calls and face-to-face interactions
- Undertaking and recording quality risk reviews
- Setting the tone for your span of advisers that builds and supports a generative risk culture
- Making sure that controls and continuous improvement activity support a world-class client experience

**The skills you'll need**:
Key to your success in this role will be your experience of coaching and developing highly qualified advisers providing advice to clients. You’ll need to be an excellent communicator, with high levels of interpersonal skills to deliver feedback and help create a collaborative client-focused environment.

While not essential, it would be ideal if you’re professionally qualified to QCF Level 4 through the Chartered Institute of Securities and Investments and you hold the Investment Advice Diploma qualification.

You’ll also need:

- An understanding of deposit, lending and wealth management products and services needed to meet the needs of customers and the competitive market in which they are delivered
- A track record in an operational, financial and control environment to set and deliver financial, activity and risk targets within a FCA regulated organisation and within a training and competency framework
- Knowledge of the complex and ever changing regulatory, legal and tax environment and requirement for appropriately serving customers’ needs



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