Leasing Associate

**Introduction**

ila (I live around), is an emerging Build to Rent property management company. We celebrate all that is great about city centre living and offer a service led approach to making their community a home.

ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why. Each element is driven by a desire to have the resident and local community at the core of everything we do. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila or i live around is a UK focused fully integrated real estate investor, developer, and operator with a Build-to-Rent residential portfolio of over 3,800 homes. The full-service platform acquires, develops, manages, and operates high quality rental homes across the UK. The business is focused on delivering and operating Build-to-Rent residential housing that is purposely designed and professionally managed for our residents.

The company’s ambition is to become the UK’s leading specialist manager of Build -to-Rent residential communities across the UK.

**About the role**

The Leasing Associate Role will be a dual -site role to cover the infamous 219 Baker St and the Machine Works in Hayes.

219 Baker is in one of the most sought-after and desirable areas of London, 219 Baker Street offers high-class, luxury living in the heart of the Marylebone district. Residents benefit from a variety of bespoke services and amenities, including on-site maintenance and around-the-clock security.

The Machine Works House is a BTR scheme in Hayes consisting of 81 residential apartments, with quick links into London and vibrant community right on your doorstep.

The leasing associate will provide onsite lettings management services to both developments and will be based from 219 Baker St office with occasional travelling as required to Machine Works. To oversee all aspects of lettings administration, lettings compliance and marketing. To ensure first class service is provided from the moment an enquiry is received right up until the resident’s deposit is returned, reporting into the General Manager you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the client.

**Key Responsibilities and Activities**

**Leasing and Sales**
- To ensure that systems are thoroughly kept up to date and accurate for all lettings, renewals and rental data
- Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
- Co-ordinating the online marketing of available apartments in conjunction with the ila Marketing team
- Put together demographic data, reports and compile information along with commentary
- Ensuring all enquires are responded to and follow ups completed in line with agreed service levels
- To coordinate with 3rd party agents as required
- In conjunction with the General Manager - carrying out regular rent analysis of the local market
- Meeting prospective tenants, conducting viewings and negotiating rental offers
- Completing applicant vetting requirements and Right to Rent checks
- Completing new let paperwork in line with strict procedures
- Compiling regular letting performance for use in discussions with the client, ila senior team and the General Manager
- Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew
- Co-ordinate renewal communications and negotiations
- To ensure arrival packs are prepared, and keys are ready for tenant move in’s
- As part of the wider site team, create a best in class community through communication, events and innovations
- Delivery of ad-hoc projects provided by the General Manager
- Provide first class customer service to residents and applicants
- **Customer Service **_
- Carry out specific daily/weekly tasks as agreed with the General Manager.
- Provide outstanding customer service to residents.
- Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
- Assist with resident communications through multiple channels.
- Promote and encourage a neighbourly and community atmosphere.
- Meet and interact with residents in a customer friendly and professional manner.
- Seek ways to exceed service expectations of residents and enhance the brand.
- Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
- Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
- Ensure all reception/admin requests are well managed.
- **Marketing,