Cyber Broker

2 months ago

London, United Kingdom WTW Full time

**The Role**

**Broking and Servicing**
- Directly handle large/complex placements in a lead broking role
- Prepare client and prospect presentations
- Work with other colleagues and stakeholders in determining appropriate strategy and solutions for structuring and pricing on each placement
- Identify appropriate markets and determine placing strategy using cyber insurance placement acumen whilst adhering to BU’s protocols.
- Create and grow relationships with underwriters in London and international markets
- Lead wording discussions with insurers and producing offices with the support of GB Cyber’s Coverage Specialists.
- Participate in information gathering exercises.
- Contribute to the development of non-account-specific Cyber & TMT initiatives.
- Assist in achieving the goals and objectives of the Cyber & TMT Insurance Practice and FINEX GB, and contribute to the goals and objectives of the Global Cyber Insurance Practice
- Support the overall operational governance and decision-making process
- Overseas travel as and when required
- Ensure adherence to WTW policies, procedures, and all regulatory requirements

**Client Relationship Management**
- Understand the clients’ business, objectives and risk management needs and look for solutions through the provision of ongoing service
- Develop account service strategy for individual clients in line with Business Unit (BU) process
- Draw on expertise from specialist technical teams within the BU and across the Group for clients as required
- Determine placement strategies to deliver suitable solutions, including price and structure, which meet each clients’ needs
- Accountability for client service and relationship development with producing offices, direct clients and other stakeholders

**Placement Management**
- Manage compliant processing of contracts as per FCA and contract certainty requirements
- Assist with loading of data into the relevant WTW systems
- Ensure operational and service delivery in line with Group policies
- Support and deliver the end-to-end ongoing client service
- Ensure accurate budgeting, forecasting and tracking of revenue
- Work with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
- Manage KPIs/SLAs to ensure targets are met

The Requirements:

- Knowledge of Cyber insurance essential
- Preferably ACII qualified or working towards the ACII qualification
- Experience in broking large/complex Financial Lines insurance (although can be in other relevant/related lines of insurance eg Property Damage)
- A focus on excellence and a track record of delivering high levels of client service
- Strong communication, negotiation and influencing skills
- Ability to analyse and provide concise conclusions
- Knowledge of claims processes and procedures
- Ability to work both independently and as part of a wider team
- Able to prioritise, manage deadlines and work under pressure
- Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
- Ability to adapt personal style to work effectively with a wide range of clients, colleagues, and underwriters
- Clear and compelling communication and presentation skills, written and verbal
- Business and political awareness
- Strong interpersonal skills with ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists
- Language skills are advantageous but not essential

**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

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