Shop Assistant

**Job Title**:
Reuse Shop Assistant (Temporary Rolling Contract)

**Responsible to**:
Area Manager

**Responsible for**:
The day to day operation of a reuse shop at the Roseheyworth Household Waste Recycling Centre, including sales, cash management, stock, reporting and management of volunteers

**Location/departments**:
Roseheyworth Household Waste Recycling Centre, Blaenau Gwent (cover at other WCTL sites may also be required)

**Job purpose**:
To manage the CA site shop, to increase the volume of material sold through the shop, to liaise with volunteers and recycling centre site staff.

**Salary**:
£18,934.50 per year pro rata

**Hours of work**:
22.5 hrs a week over 3 days to include Saturday, Sunday and Bank Holiday working on a rota basis

Wastesavers is a third sector recycling group that offers a range of recycling, reuse, education and training services in South Wales, based around waste management and recycling. We are an environmental organisation whose aims are to reduce the amount of material going to landfill and to benefit the local community. We are looking for a Reuse Shop Assistant to join our team to maximise shop sales and profits, and to help manage the day to day running of the reuse shop at the Roseheyworth Household Recycling Centre including working with volunteers. The successful applicant will deal with customers on a day to day basis and manage volunteers in a busy environment, whilst also liaising with Blaenau Gwent CBC staff who will assist in accessing items for reuse.

This is a part time role which will involve weekend and bank holiday working on a rota basis 3 days per week. Some additional cover during the working week may be required to cover sickness and holiday periods.

**Job Role**:

- To proactively work with Recycling Centre staff to source stock intercepted at the HWRC site.
- To sort and record all stock coming into the Reuse shop and to work with volunteers to ensure stock is sold through the appropriate outlet
- To supervise volunteers that will assist in running the shop

**Sales**:

- To keep the shop organised and stock items displayed clearly and attractively in order to maximise sales
- Ensure that the high standard of service to customers that is expected by Wastesavers and Blaenau Gwent CBC is maintained at all time.
- Actively support any fundraising activities and promotions
- Implement promotions in the shop as directed
- Actively encourage the public visiting the HWRC site to come into the Reuse shop

**Shop Appearance**:

- Maintain a high standard of presentation, both inside and outside the shop and storage areas
- Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

**Stock**:

- Actively encourage the public to donate saleable stock and promote other local reuse collection services for larger items
- Manage, in conjunction with the civic amenity staff, the quantity and quality of stock being intercepted
- Ensure there is adequate flow of stock from storage areas to the shop
- Select & price stock at a consistent level in accordance with Wastesavers guidelines

**Staff and Volunteers**:

- Work with the Area Manager to ensure the shop runs effectively
- Create an organised a pleasant working environment for staff and volunteers
- Ensure that all staff and volunteers comply with Wastesavers policies
- Ensure equality & diversity polices are adhered to

**Administration and Security**
- Ensure all relevant administration is completed on time
- Ensure all financial, cash handling and security procedures are adhered to
- Hold the shop keys, ensuring that the shop is secure whenever it is left unattended
- Notify the Area Manager in the event of suspected theft or dishonesty by any member of staff or volunteers
- Complete all required back office IT systems processes

**Health and Safety**:
Provide a safe environment that protects all staff, volunteers and the public

Comply with all Health and Safety regulations as per the Wastesavers H&S Policy

Report any maintenance or Health and Safety issues in the shop to the Area Manager.

To work independently and as part of a team

To report to the senior management team

To carry out any other reasonable management requests

Any other duties as appropriate

Clean driving license and access to a car is desirable.

**Person Specification**

**Skills and Experience**

Good level of general education
- Desirable

IT literate and numerate
- Essential

Product knowledge and understanding
- Desirable

An understanding of current gift aid legislation is also highly desirable
- Desirable

Previous retail experience
- Essential

Experience of working to and achieving sales targets
- Desirable

Experience of working with PC tills and EPOS
- Essential

Experience of cash reconciliation and financial controls
- Essential

Some experience of administration / back office organisation is desirable
- Desirable

**Skills & attributes**

Excellent customer service ski