Customer Representative

4 weeks ago

Bournemouth, United Kingdom LV= General Insurance Full time

LV=GI have a fantastic opportunity as a Customer Service Representative to join our family of talented people in our Bournemouth office.

This is a full time position with the salary stated below

**£23,400.00 ( Working 37.5 Hours A week )**

Start Dates Available
- **Monday 13th May 2024**:

- **Monday 20th May 2024**

Your full attendance is required for the first 6 weeks due to the training programme schedule

**What Will You Be Doing**:
You will spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too - you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.

**You will need be there for our customers every step of the way**

At LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to deal with every call in the best way possible.

**Hybrid Work Model**:
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office working, offering flexibility for everyone.

You will be required to be in the office a minimum of 2 days a month with the flexibility to work from home the remaining days.

**Working Times**:
In the Sales & Service department we are open for our customers with a wide variety of shift patterns, falling within the below times
- **Monday To Friday 8am - 8pm**:

- **Saturdays & Sundays 10am - 4pm**

**Training**:
You will be required to complete a 6 week training programme where you will learn all about our systems, products and processes. You will need to be available to attend the training Monday - Friday 9:00am - 5:30pm. After which, you can choose the shift pattern you would like to work from the selection of ‘lifestyle’ shift patterns we have available. We have both 37.5hr and 42hr shifts available.

**About the Rewards**:

- 24 days' holiday - this increases after two years’ service
- An annual bonus and salary review scheme based on company and personal performance
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- The option to buy and sell holiday
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.

**Apply**:
**Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.**

**If successful our interviews are completed virtual or face to face - the option is yours**

**Equal opportunities

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