Transport Supervisor

7 months ago

Wisbech, United Kingdom DFDS UK & Ireland Full time

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Transport Supervisor.

**Be part of the movement - and play your part**

**About the role**

We work on behalf of a major Frozen food retailer with close links to other DFDS sites and contracts based through the UK. Be part of a high performing team who deliver great service to our customers in the most cost-effective solution possible. The role itself will be varied but there will be a focus on managing the daily performance within the site and ensuring excellent service to our customers.

You will be responsible for:

- Support other team members in problem solving, carrying out root cause analysis and driving improvements.
- Build strong relationships with driver agencies ensuring we have a network of drivers that can service our customers’ needs.
- Review and produce KPIs and other data looking for improvements in service and/or costs and supporting targets to be met.
- Ensure invoices, reports and statistical information are completed on time in full.
- Pre-brief and de-brief drivers to ensure they understand their requirements for the day and that we act on any issues they find whilst on the job.
- Develop an understanding of DFDS IT systems such as Velocity and Mandate.
- Ensure audit performance set against regulatory, legislative and business requirements are completed.
- Communicate directly with our customers, listening to their needs and giving them great customer service.
- Work closely with the Transport Manager and be reactive to the needs of the business, flexing what the priorities are on any given day

**About you**

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

**Working at DFDS**

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

**We look forward to hearing from you.

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