Apprentice Technical Support
3 days ago
**The Opportunity**
Our client is recruiting for an Apprentice Technical Support to join their team in WV9, Wolverhampton.
The Leve 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way
**The Company**
This company formed in 2002, is a Midlands based telecoms provider offering businesses a total solution embracing hardware, mobile, support agreements and connectivity options.
They have experienced consultants, project managers and engineers, to deliver the correct technology solutions for your business.
From initial contact through to implementation is to listen to your needs and provide a solution that is bespoke to your organisation.
**The Position**
**Job Title**:
Apprentice Technical Support
**Apprenticeship Course**:
Leve 3 Information Communication Technician
**Apprenticeship Duration**:
18 months
**Location**:
WV9, Wolverhampton
**Working Hours**:
Monday to Friday 08:30 to 5.30 - Working from home Monday, Wednesday and Friday
**Salary**:
14k - 16k depending on experience
**Role and Responsibilities**
You will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met, and tickets are kept up to date, to service and interface with our business to business clients. Support will be required for the following products/services: WLR/PSTN, SIP Trunks, Connectivity including xDSL and leased lines. On premise NEC, Mitel and Panasonic systems. Cloud based Wildix and Horizon systems.
- Contribute to request and incident resolution by way of performing troubleshooting, programming changes and escalation to suppliers where required.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all clients.
- Provide existing customers with quotations for additional products and services, and ordering and configuring these prior to delivery where required.
- Remote deployment of cloud based telephone systems for our clients including remote end user training sessions.
**Desired Qualities, Skills and Knowledge**:
- Strong customer service skills, incident analysis and prioritisation, and effective communication.
- Good telephone manner as you will be answering support calls.
- Basic understanding of networking principals (Routers, VPNs, LANs etc) advantageous.
- Strong organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
**Eligibility Criteria**
**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
**Job Types**: Full-time, Apprenticeship
**Salary**: £14,000.00-£16,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wolverhampton, WV9 5HA: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Wolverhampton, WV9 5HA
-
Quantity Surveyor Apprentice
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Rise Technical Recruitment Full timeWe are looking for a highly skilled Quantity Surveyor Apprentice to join our team at Rise Technical Recruitment. As a key member of our team, you will play a crucial role in delivering projects across the UK. This exciting opportunity comes with a competitive salary of £28,000 - £36,000 + Bonus + Training + Progression to Senior Quantity Surveyor.In this...
-
Technical Apprentice
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Bromford Full timeAbout the RoleThe Technical Apprentice - IT Help Desk role at Bromford offers the opportunity to develop your skills and knowledge in IT and technology.In this position, you will become the go-to person for resolving hardware, software, and network issues, and assist with the setup and maintenance of equipment.As a member of our team, you will collaborate...
-
Business & Facilities Support Apprentice
3 days ago
Wolverhampton, United Kingdom West Midlands Pension Fund Full timeThe City of Wolverhampton Council has an exciting opportunity for an apprentice to support the West Midland Pension Fund. **Level 2 Business & Facilities Support Apprentice** - Fixed term contract for 15 months - Salary: Under 18 - £9,280, Over 18 - £18,328 - Hours: 37 Hours per week City of Wolverhampton Council is a forward-thinking organisation that...
-
Information Governance Support Officer
7 months ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeAn exciting opportunity has opened up in the Data Security and Protection team to work as an IG support, to help the Trust meet its statutory obligations. This post has the benefit of a 19 month apprentice development programme. The apprentice will be required: 1. To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate)...
-
Wolverhampton, Wolverhampton, United Kingdom Arnold Clark Full timeOur company, GTG Training, is looking for a dedicated **Bus and Coach Technical Trainer** to join our team in Wolverhampton. This role offers a challenging and rewarding opportunity to train apprentices or commercial delegates in the latest bus and coach maintenance techniques. We provide a supportive and collaborative environment, with opportunities for...
-
Cv Technical | Technical Manager | Wolverhampton
4 weeks ago
Wolverhampton, United Kingdom Cv Technical Full timeTechnical Manager Days Wolverhampton Salary - £55,000 to £60,000 Our trusted clients are looking for an Experienced Technical Manager to come and join our existing management team at their world class accredited facility in Wolverhampton.Experience in the Manufacturing Industry would be advantageous.The successful candidate will be working closely with...
-
Technical Manager
1 month ago
Wolverhampton, United Kingdom CV Technical Full timeTechnical Manager Days Salary - £55,000 to £60,000 Our trusted clients are looking for an Experienced Technical Manager to come and join our existing management team at their world class accredited facility in Wolverhampton. Experience in the Manufacturing Industry would be advantageous. The successful candidate will be working closely with their...
-
Technical Manager
1 month ago
Wolverhampton, United Kingdom Cv Technical Full timeTechnical Manager Days Wolverhampton Salary - £55,000 to £60,000 Our trusted clients are looking for an Experienced Technical Manager to come and join our existing management team at their world class accredited facility in Wolverhampton.Experience in the Manufacturing Industry would be advantageous.The successful candidate will be working closely with...
-
Childcare Support Worker
1 week ago
Wolverhampton, Wolverhampton, United Kingdom We Manage Jobs(WMJobs) Full timeWe Manage Jobs(WMJobs) invites applications for a highly motivated Childcare Support Worker (Apprentice) to join our dedicated team in Wolverhampton. As an integral part of our Family Hub provision, you will work closely with families to identify their needs and provide tailored support.You will be responsible for engaging families in activities and groups...
-
Technical Management Lead
2 weeks ago
Wolverhampton, United Kingdom CV Technical Full timeJob DescriptionCV Technical is seeking an experienced Technical Manager to join our team at their world-class facility in Wolverhampton. As a key member of our management team, you will be responsible for ensuring that all technical, quality assurance, and hygiene teams are equipped to deliver their objectives.About the RoleThe successful candidate will have...
-
Software Developer Apprentice
4 weeks ago
Wolverhampton, United Kingdom CV-Library Full timeA digital solutions company are seeking a Solution Developer Apprentice. As an Apprentice Developer, you will have the opportunity to learn and develop your skills in both front-end and back-end web development. Level 4 apprenticeship. KEY DUTIES * Contribute to Back-End Development: Participate in building and maintaining back-end systems and new...
-
Technical Sales Executive
24 hours ago
Wolverhampton, United Kingdom Reed Business Support Full timeDo you have a passion for Customer Service as well as technically minded? I am currently recruiting for INTERNAL SALES SUPPORT - this role is perfect for someone who loves to build great relationships with customers throughout Europe and the UK, interfacing with technical teams, external sales and operations ensuring that allcustomer orders are processed,...
-
Technical Operations Manager
5 days ago
Wolverhampton, Wolverhampton, United Kingdom CV Technical Full timeJob Title: Technical Operations ManagerWe are seeking an experienced Technical Operations Manager to join our management team at a world-class accredited facility in Wolverhampton.The successful candidate will work closely with the General Manager and HR Manager to ensure all standards are met, drive continuous improvement, and promote a food-safe and...
-
Senior Technical Operations Manager
2 weeks ago
Wolverhampton, United Kingdom CV Technical Full timeJob SummaryCV Technical is seeking an experienced Technical Manager to join our team at their world-class facility in Wolverhampton. The ideal candidate will have a strong background in technical management within the food manufacturing industry and be able to lead and manage teams effectively.About the RoleThe successful candidate will be responsible for...
-
Apprentice Estate Agent
4 days ago
Wolverhampton, United Kingdom Connells Full timeWe’re looking for a highly motivated **Apprentice Estate Agent** to join our fantastic **lettings**team in branch in **Cannock**, **Staffordshire.**We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous professional development is seen as critical to...
-
Business Administrator Apprentice
6 months ago
Wolverhampton, United Kingdom The Accountancy Firm Ltd Full timeJob Title: Business Administration Apprentice Location: Office based - Wolverhampton WV10 6AB Company: The Accountancy Firm Limited **Job Type**: Apprenticeship Are you excited to kick-start your career in the world of finance and administration? Join our team at The Accountancy Firm Limited as a Business Administration Apprentice and embark on a journey...
-
Technical Leadership Position
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom CV Technical Careers Full timeJob Summary:CV Technical Careers is seeking an Experienced Technical Manager to join our team at our world-class accredited facility in Wolverhampton. This is a challenging and rewarding role that requires a strong leader with experience in the Manufacturing Industry.About the Role:The successful candidate will be responsible for leading and managing the...
-
Automotive Technical Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Arnold Clark Group Full timeGTG Training seeks a highly skilled Automotive Technical Specialist to join our team in Wolverhampton. In this role, you will be responsible for delivering high-quality training to apprentices and commercial delegates, focusing on bus and coach maintenance.The ideal candidate will have a proven track record of working in bus and coach maintenance and...
-
Business Administration Apprentice
7 months ago
Wolverhampton, United Kingdom IPL Full time**IPL **is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. We have over 2,500 colleagues in 18 manufacturing facilities, two corporate & sales offices and three R&D facilities across the U.S., Canada, the U.K.,...
-
Apprentice Mechanic
7 months ago
Wolverhampton, United Kingdom Arnold Clark Full timeAbout the role Are you over 16 and looking for a brand-new career or a fresh start? The UK’s largest independently owned car retailer is now recruiting for enthusiastic Apprentice Mechanics. As an Arnold Clark apprentice, you’ll get qualified - and get paid. And at the end of your training, you’ll have an Autocare Level 2 qualification and hands-on...