Head Receptionist

Due to growth within the company, we are looking for Head receptionist that will be responsible for leading a team of receptionists who ensure that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.

**Key accountabilities**

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
- Respond to and diffuse issues and any patient complaints

**People**
- Build and nurture great working relationships with the Clinical team
- Recruit, retain and develop the team of Receptionists and be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
- Deputise for the Practice Manager

**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers, provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system review checks to identify and action issues around debt, open courses, DNAs

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic

Always adhere to mydentist policies and procedures

**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Demonstrates the ability to supervise/manage a team
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

**Job Types**: Full-time, Permanent

**Salary**: £11.20 per hour

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bridgwater, TA6 4GP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 10/08/2023
Reference ID: FTHR/01
Expected start date: 10/08/2023