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Repair Local Specialist
2 weeks ago
RAC currently has an exciting opportunity for Repair Local Specialists to join our Team based at our**Bescot**office on a**6 Month Fixed Term Contract**. This is a full time position.
The purpose of a Repair Local Specialist is to proactively support our Patrol team, you will be taking inbound calls as well as making outbound calls to our customers, dealers, RAC approved repairer network and Parts suppliers to find resolutions for ourcustomers.Previous experience as a Customer Service Advisor and a background handling high volume calls would be desirable.
The Salary on offer is**£25,000**.
Shifts arebetween6am and 11pm Monday to Sunday. 35 hours per week.
**Key Accountabilities**
- Ensure all cases are monitored and progressed, updating all involved and recording on the shared monthly planner
- Manage all national recovery and repair opportunities from inception through to completion
- Management of back office incident management, onward travel and RAC cars
- Proactively chase progress to minimise downtime and manage budget spend (hotel accommodation / Hire cars etc)
- Escalate lengthy repair times to all relevant parties to focus efforts on improving response times
- Achieve team KPI’s and quality measures
- Build and update product and process knowledge
- Build relationships with repairers/suppliers involving them in all matters relating to the customer/ business
- Outbound calls to customers, dealers and approved repairers/ Parts suppliers when necessary
- Work as part of a team to drive improved performance
- Dispatch and manage all Fuel contamination faults, working with RAC fuel Patrol and Contractor network to ensure successful resolution - taking payments for additional services where required.,
**What we are looking for**
- Excellent attention to detail
- Previous deployment experience is an advantage
- Proven Customer Service skills and the ability to create rapport quickly
- Can build and maintain relationships with internal / external colleagues and customers
- Proficient at using IT systems including MS Office and ICAD
- Experience of the Contact Centre / Call Centre environment
- qualityorganisationand Admin / Administration skills
- Awareness of the Breakdown industry
**Benefits and rewards**:
- **FREE**Ultimate breakdown cover for**you and your household**worth up to**£500**:
- **FREE**on-site**parking**:
- **Flexible benefits**you can tailor to suit you
- **Free European Breakdown cover**including**7 days car hire**to continue your journey
- Amazing**employee benefits**including additional**discounts on big brands, hotel stays and days out
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