Collections Specialist

**Collections Specialist**

**Purpose of role**:
A brand-new opportunity has just arisen in our growing call centre operation here with Capita for Customer Service Collections Agents / Advisors. This will be working on our high-profile Stirling Park contract so you will be given the opportunity to make a real difference in this role.

Handling inbound and outbound calls, you will be responsible for professionally negotiating payment arrangements and settlements on behalf of our clients. You will also manage your own portfolio of accounts, making appropriate recovery and legal action decisions where appropriate.

**Salary**: £21,257.00 PA per annum + Performance Bonus Scheme

Contract Hours: 37.5 hours per week - Permanent Full Time Position (Shift Rota will apply)

Location: Kilmarnock Town Centre (Potential for future home working)

**What you’ll be doing**:

- Help customers arrange repayments via inbound and outbound calls.
- Treat customers fairly, consistently and with empathy whilst also negotiating acceptable re-payment terms for outstanding debts.
- Autonomously manage your own accounts and recovery whilst working towards achieving a personal bonus.

**Your experience will include**:

- Excellent call handling skills
- To be quick and effective at building trust and relationships.
- The ability to work under pressure in a fast-paced environment.
- To be comfortable working towards targets and KPI’s.
- A good knowledge and understanding of GDPR.
- A determined and positive attitude with good work ethics

**About Stirling Park**:
At Stirling Park, part of Capita Enforcement Services, we’re shaping the future of debt collection. We use real-time information and advanced technology to handle debt collecting on an individual basis. Our teams are working with public and private sector organisations including Local Authorities, Local Government Departments, Banking, Legal and Financial Institutions. Join us and discover better as you help to protect organisations from the impact of debt

**What’s in it for you?**
- A competitive basic salary.
- 32 days holiday with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Performance Bonus Scheme
- Shift Patterns within the hours of Mon-Thurs 8:30am-8pm, Friday 8:30am-6pm & Saturday 9am-1pm
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**:
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

**Equal Opportunities**

**Job Types**: Full-time, Permanent

**Salary**: From £21,257.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Referral programme

Supplemental pay types:

- Bonus scheme

Work Location: One location

Application deadline: 27/02/2023
Expected start date: 27/03/2023