Night Porter

**Night Porter**

Join our friendly and professional team at The Grange Hotel which enjoys an unrivalled position in the pretty little coastal town of Grange-over-Sands. This 4-star property with opulent decor, breath-taking panoramic bay views, is only fifteen miles from Lake Windermere, and provides an ideal gateway to the awe-inspiring majesty of the Lake District National Park.

Location: Grange Hotel, Station Square, Grange-over-Sands, Cumbria, LA11 6EJ

Setting the scene for our guests’ stay and ensure that their needs are anticipated and that any requests are actioned. Complete tasks accurately and within given deadlines. Be responsible for the security of the hotel and its guests overnight, and to set breakfast room to standard.

Duties include:

- Security of building & guests.
- Setting up restaurant for breakfast.
- Serving drinks in the bar.
- Cleaning all public areas.
- Taking telephone calls.
- Must be customer service focused.

MAIN RESPONSIBILITES:

- Ensure that the service offered by all team members is personal and memorable.
- That guest needs are anticipated, and requests followed up. Build relationships with guests, ensuring that they want to return to The Grange Hotel.
- Ensure good communication with all departments throughout the Hotel.
- Handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.
- Be familiar with and promote hotel facilities and attractions within the estate.
- Assist guests with any requests e.g., information, making bookings, directions.
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Ensure you have a well-founded understanding of all Hotel regulations.
- Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads, and engineering.
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Perform any related security duties as required overnight.
- Complete all incident reports and distribute to relevant departments.
- Record any unusual occurrences or problems arising to the General Manager and take appropriate action.
- As a team, ensure that guest areas and offices are always clean and tidy.
- Ensure that wake up calls are made promptly.
- Order and deliver newspapers if requested.
- Be fully aware of all daily and weekly events in the hotel.
- Serve guests at the resident night bar ensuring accuracy by having guests to sign bills.
- Report any faulty equipment to the relevant persons.
- Be familiar with current licensing regulations.
- Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness.
- Help to maintain a good working environment within the department and good working relationships with all other departments in the Hotel.
- Give assistance to other departments as and when necessary.
- Carry out any other reasonable requests made by the senior Manager.
- Accept reasonable changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guest and patrons.
- Attend meetings and training sessions as and when required.

Health and Safety:

- Report all potential and real hazards immediately.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Attend all fire, health and safety training.
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
- Re-use and recycle where possible.

Benefits include:

- Company pension
- Discounted/free food
- Employee discounts
- On site parking

INDHOTEL