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Power BI Specialist

4 months ago

Bristol, United Kingdom Mitie Full time

**Our values and behaviours**

Delivering the exceptional, every day
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Founded in 1987, Mitie is the UK's leading facilities management (FM) and professional services companies. It offers a range of services to Central Government & Defence and Communities (Hospitals, PFI schools and Local Authorities to the Public Service); and Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) to mainly Private Sector clients in Financial Services, Manufacturing, Transport, Retail and Telecoms; and Specialist Services (Care & Custody, Landscapes and Waste Management) both Public and Private Sectors.

Mitie, which acquired Interserve's FM business in December 2020, employs 77,500 people and is the champion of the ‘Front-Line Heroes' who have kept Britain running during the COVID-19 pandemic. It's mission to take care of our customers' people and buildings, by delivering essential services and deploying industry leading technology to create safe and effective workspaces, has never been more important.

**Job objectives and responsibilities**
- Own the development of Power BI dashboards & reporting showcasing CI team content across the customer life cycle
- Management and design of data to bring insights and reporting across Sales, Customer Insight including NPS
- Collaborate closely with CI SME's to develop and enhance data and insight from key data inputs e.g. Salesforce (Pipeline, commercial contract details Sales), Customer Insight including NPS, Csat, Customer Insight Channels from Wins/Losses
- Provide thought leadership around data visualisation and story telling
- Create customer dashboards utilising datasets from multiple sources
- Drive the development of performance reporting for use by Customer Insight leadership
- Assist with the implementation of change initiatives where necessary
- Creation of training and knowledge share materials, webinars, etc. to disseminate information.
- Adhere and promote best practices and consistency across the team
- Comfortable with being autonomous and managing own work area
- Responsible for the delivery of Operational reporting and analytics for Customer Insight team at Group Level.
- Using data and MI to deliver operational insight solutions using Power BI to support the business and our clients
- Build and develop Power BI models and frameworks to improve and enhance dissemination of complex data sources
- Play a key role in supporting Customer Experience & NPS leadership to build dashboards to deliver business and customer goals through the use of data, analytics, and storytelling.
- Supporting analytics across all of the Connected Workspace products, helping Mitie deliver the Science of Service to Customers

**Person Specification**
- We're looking for a curious and technically capable individual who has proven experience in generating insight from multiple datasets to inform decision making for our business and clients
- Must have strong experience Microsoft Power BI, Power Query and DAX
- Comfortable working with customers to define requirements, scope works and deliver user training
- Proven track record of delivering value-adding analytical/BI projects with at least 3 years' experience in similar roles
- Previous experience in with CRM data or customer experience would be beneficial
- Understanding of data language, SQL or similar preferred
- Must have good analysis skills to produce practical solutions to a range of problem
- Experience with Python (Pandas, Matplotlib