Test Lab Services Manager
3 days ago
About the DCC
At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure networkwill be in 30 million homes and small businesses, making it the largest network in Britain. So it’s a truly exciting time to join us. You’ll be part of a team that’s supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable,secure, and sustainable energy supply for the future.
DCC is looking to appoint a Test Lab Services Manager who will work with the wider programme teams and the appointed TLO to establish and then maintain test lab services in the testing facility in Brabazon House, Manchester.
The test lab services are crucial to DCC’s ability to deliver service at scale and underpin the way we work with our customers, energy suppliers and other testing participants (such as network operators and device manufacturers).
This is a permanent role.The Role will be responsible for agreeing and then managing the oversight of all operating procedures, business processes, service level agreements, reporting and escalation procedures with the TLO and other Service Providers e.g.Digital Antenna System provider and Radio Frequency Monitoring provider.
The role requires an experienced Vendor Service Manager to:
Service Performance - oversight of TLO performance and other expectations as per contract. Identify issues and emerging risks, taking swift action to resolve or escalate appropriately;
Service Governance - agree Service Management reporting & governance processes and agree responsibilities within the TLO and DCC;
Stakeholder Management - provide advice, support and guidance on matters concerning the test lab service; working with DCC, Customers and DCC Service Providers, responding to issues, queries and complaints effectively and in a timely manner, escalating whennecessary and ensuring corrective action is taken;
Cost Management - ensuring service delivers within budget and efficiency targets, including raising purchase orders and monthly goods receipt for Testing Services Team;
Proactively drive the Continuous Improvement agenda, ensuring that the TLO delivers service improvements and efficiencies throughout the term;
Understanding and delivering programme requirements for test lab usage and responsible for test lab resource forecasting;
Ensuring that the TLO are operating to the latest Health and Safety standards and protecting all visitors that enter the lab area. Responsible for ensuring that risk assessments are in place to cover contractors and staff where required.
Working closely with Testing and Assurance Practice and DCC Programme teams to ensure delivery of a high-quality service.
Previous experience of operating in a service / vendor manager role;
Experience with resource forecasting and managing budgets;
An excellent communicator with a highly collaborative style;
Exceptional stakeholder management skills and the ability to conduct Lab Tours to Senior Management and customers;
Ability to deliver simple, sustainable solutions in a complex environment;
Logical thinker able to work collaboratively in a virtual, multi-disciplinary team;
A proven track record in the development, owning and driving of initiatives to provide continuous service improvements and cost reductions;
A good understanding of testing methodologies and principles;
Knowledge and understanding of test lab services;
Good Microsoft Office suite skills, particularly with Excel, PowerPoint, Visio; Ability to develop clear, concise reports/decks.
A Health and Safety Qualification or willing to obtain a Health and Safety Qualification
Requirement to work on site at least 75% of the week
What's in it for you?
Become part of our team at DCC and you’ll find an inclusive culture which prizes mutual respect, innovation and high performance. It all adds up to make DCC a great place to work. Hard work deserves great benefits, and we offer our colleagues a range of reasonsto enjoy their time at DCC:
Bonus scheme
Pension
Private medical insurance.
Car allowance
Extensive personal development and training opportunities
Hybrid working - Many of our people work 1 to 3 days in the office..
Flexible holidays - increase your standard 25 days by purchasing extra days.
Dental plan.
Cycle to work scheme
Childcare vouchers
Headspace free membership - a popular mindfulness app.
Season ticket travel loan
Charity days
Retail discounts.
Discounted gym membership
RAC discount
Income protection scheme
Next Steps
Please contact should you have any questions you’d like to ask before applying; or
Capita Opportunity Statement
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal.We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals acrossmultiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
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