IT Helpdesk Technician

**Job title: IT Helpdesk Technician

**Salary**: £22,000 - £24,000 dependent on experience
Location: Prestige Support Centre, Epsom, Surrey**

**Life at Prestige**:
People are at the very heart of Prestige, and we want to make life better for them. As a IT Helpdesk Technician you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to ourclients.

**Your role at Prestige**:
To provide remote support to our clients over the phone and using remote ac-cess software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.

**Responsibilities**:

- Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
- Support customers through the problem-solving process
- Administration of users account and credentials
- Daily operational checks
- Manage and maintain accurate records
- Client machine builds
- Ordering of equipment
- Assisting in overseeing asset database
- Some on-site support when required

**Skills and qualifications we're looking for**:

- Basic understanding of core networking concepts
- Good fault finding and diagnostics skills
- Excellent customer service skills
- Excellent communication skills
- Valid UK driving license + access to own vehicle
- A commitment to equal opportunities and diversity

**Desirable skills and experience**:

- Able to work well in a team
- Able to work independently when required
- Good diagnostics thought processes
- Some hands-on Active Directory
- Some hands-on experience working with Microsoft Technologies such as Windows 10, Windows Server 2012 R2 and/or above, Office 365
- Experience of VOIP systems
- **What we offer**:

- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
- An additional day off for your Birthday
- Blue Light Card
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture.

**Please note**:
**In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.**

**Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.**

**All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminatesagainst any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.**

**We reserve the right to close this position early.