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Qualified Train Conductor

7 months ago

BarrowInFurness, United Kingdom Northern Trains Full time

**BUSINESS FUNCTION**: Operations Central and West

**GRADE**:Conductor

**SALARY**:£23,417 to £31,665 per annum - depending on experience.

**ROLE TYPE**: On Site

**HOURS**:Rolling 35 per week
- We are looking for an enthusiastic and highly skilled Qualified Train Conductor to join Northern.
- Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
- We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
- We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
- Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.
- Ready to make them yours? Join us on this journey.

**About the role**:
As a Qualified Train Conductor, one of your main areas of focus will be on delivery exceptional customer service - interacting with a diverse range of passengers and making a positive impact on their journey. You'll collaborate with Train Drivers, Duty Control, Station Dispatch and Control colleagues, as you operate the train doors, assist passengers with their travel needs, prioritise their safety and ensure their comfort throughout the journey. You’ll be integral in creating a memorable rail experience.
- If this sounds like your thing, we’d love to hear from you.

**Key responsibilities**:
As a Train Conductor, you can expect a role where every day might look the same but the people you meet and the challenges you face will constantly differ. Here’s a snippet of what duties and activities you might encounter on a daily basis:

- Train Operations: Coordinating with Train Drivers and other Operational Teams to ensure smooth train operations - Following schedules, monitor signalling systems, and communicate with Control to maintain adherence to timetables.
- Passenger Assistance: Assist passengers with boarding and exiting trains, check tickets, providing travel information, and ensure a comfortable and safe journey. You’ll support passenger inquiries, offer assistance to vulnerable passengers, and maintain a welcoming atmosphere on board.
- Safety and Security: You’ll enforce safety regulations, adhere to safety critical door procedures, conduct safety inspections, and respond to emergencies or incidents promptly. You’ll be trained in emergency procedures and act as leaders in evacuations or other critical situations.
- Fare Collection and Revenue Protection: Collect fares, validate tickets, and ensure proper fare payment from passengers. You’ll also monitor for ticket irregularities and address instances of fare evasion or unauthorised travel.
- Communication and Coordination: Maintain communication with Station Dispatch, Train Drivers, Dispatchers, and other crew members to ensure seamless coordination throughout the journey. You’ll provide updates on delays or disruptions and relay important information to passengers.
- Record-Keeping: Maintain accurate records of passenger counts, ticket sales, incidents, and other relevant information. These records help track operational performance and provide data for analysis and planning.
- Customer Service: Be responsible for delivering exceptional customer service - interact with passengers in a courteous and professional manner, address complaints or concerns, and strive to create a positive and enjoyable travel experience.

**About you**:

- You’ll have a genuine interest in people and be able to demonstrate effective communication, as well as showing empathy and patience towards others. You also be self-disciplined and able to work within rules and regulations. As well as having excellent time management skills, ensuring you turn up for work on time, so your train departs as scheduled. Not forgetting your willingness to learn new skills and gain knowledge consistently throughout your career.

The role is safety critical, so there are some essential requirements for you to meet:

- You must have current and continuous competence as a Train Conductor.
- Currently live within 45 minute car journey from the station you work from.*
- Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
- Not have defective colour vision
- Commit to working early, late and weekend shifts - without relying on public transport.

**Our Benefits**:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a