Assisted Travel Personel
2 weeks ago
Mobile Assist staff needed.
The main focus of this role is to give assistance where required across our clients network to blind, disabled and elderly passengers. The role will be a roaming position so you will need to be able to self
- supervise, the locations of work are booking onpoints where you will pick up the days instructions and phones.
The primary objective of the role is to deliver the best possible journey experience for the passengers who require assistance. this will be achieved through:
- Dedicated staff for assisting passengers with the flexibility to drop everything immediately to travel the network to help with delivering assistance for those who require it.
- Assisting passengers on and of the train.
- Travelling with passengers on the train where required.
- Assisting/accompanying passengers in, out and through the station.
- Where required, waiting with the passenger for their taxi (or other vehicle) to arrive and ensuring the taxi provided is suitable for the passenger's travel needs, and resolving any issues when they arise.
To add to this you will also be required to drop what you are doing and immediately focus on getting to the station where the assist is required. The proposed duties that allow you to do this are:
- Complete actions arising from the station standards inspections.
- Offer a proactive customer service.
- Provide a warm welcome to all passengers
- Anticipating the needs of passengers and aiming to create a lasting positive impression of our client.
- Being visible to all passengers and offering information and advice.
- Providing support with passenger information during disruption.
pay rates:
1-12 weeks £10.42
12 weeks + £14.87
please text/whats app Stacey on
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