Support Worker

4 months ago

Rhyl, United Kingdom British Red Cross Full time

**Service Support Worker - Emergency Department**
**Location**:Ysbyty Glan Clwyd Emergency Department, Rhuddlan Rd, Bodelwyddan, Rhyl, Denbighshire, LL18 5UJ**
**Contract type: Casual**
**Hours per week: Various**
**Salary: £10.90 per hour**

**Driving: Full UK Driving Licence required allowing to drive a manual vehicle**

**_Have you ever considered what it would be like to work in a team in A & E supporting and helping people? Every day is different and incredibly rewarding._**
- O_ur emergency department service involves greeting and supporting patients, talking with their next of kin, giving out meals and refreshments, providing practical support such as getting a pillow for a patient, talking to someone who is anxious and in distress. Generally providing the support you would want to experience when attending an A & E department.

Your days will be spent speaking to and supporting patients and medical staff so that the hospital can run smoothly. Your work will help free up clinical staff’s time. The people you support will come from all kinds of backgrounds and you may spend time supporting someone with dementia, or distributing hot meals to those awaiting treatments, or driving someone home after they’ve been discharged.

**A day in the life of a Service Support Worker will involve**:

- Escorting patients to assigned departments.
- Collecting prescriptions to speed up their discharge.
- Providing emotional support/pastoral care while they await treatment.
- Providing emotional support to close friends and families
- Ensuring patients have food/drink while waiting for long hours and assisting with food distribution at mealtimes.
- Driving patients home when discharged and making sure they are safely settled at home.
- Signposting and referring patients to other sources of support in the community.

**To be a successful Service Support Worker, you’ll need**:

- To know how to improve service quality for the benefit of users, dealing with queries in a diplomatic and confidential manner.
- A good knowledge of services provided by the NHS and Social Care.
- Education to GCSE level (or equivalent by experience).
- To be IT literate.
- Full UK driving licence allowing you to drive a manual transmission vehicle.

**We reserve the right to close the ad early.**

**In return for your commitment and expertise, you’ll get**:

- **Holidays**:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- **Pension scheme**: Up to 6% contributory pension.
- **Flexible working**: We try to accommodate your preferred work style.
- **Learning & Development**: Wide range of career opportunities + comprehensive learning.
- **Discounts**:Access to Blue Light Discount Card and employee benefits platform.
- **Wellbeing Support**:Access to mental health and wellbeing assistance.
- **Team Working**:Support our mission in a collaborative team.
- **Cycle2Work**: Lease a bicycle through the scheme.
- **Season ticket loan**:Interest-free loan for commuting expenses.
- _At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_ Connecting human kindness with human crisis_

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