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Business Operations Executive

4 months ago

Edinburgh, United Kingdom Newcross Healthcare Solutions Full time

**Job details**:

- Posted 09 March 2023
- Salary£25k - 33k per year
- LocationEdinburgh
- Job type Permanent
- DisciplineOffice jobs
- ReferenceINT-BO-EDIN/6326
- Referral6326
- ContactRachel Radford

**Job description**:
**Will you be the Business Operations Executive who ensures Britain gets the care it deserves?**

Home based with occasional travel to local office. Mon-Fri 9-5.30. Salary £25,000 PA + up to £8,000 Bonus opportunity.

**The difference we can make together**

First and foremost, Newcross Healthcare is here to make a difference to people’s lives and wellbeing, every day. We are on a journey to become a world leading provider of healthcare services by building a platform to connect healthcare workers directly to those in need of care. Redefining work for nurses & carers by offering work that fits around their personal commitments and location, together with cutting-edge learning and development.

Join a dynamic customer success focused team, who through our technology advances are committed to provide a quality workforce to ensure Britain gets the care it deserves. This is a key role within the Operations team to ensure consistent growth within the territory, it requires a strategic thinker who can exceed OKR expectations.

**The difference you can make as a Business Operations Executive**
- You will play a pivotal role in the continuous growth of your branch and support the Territory Operations Manager.
- You will be dealing with a large volume of calls helping to manage our Healthcare employees and support day to day queries and challenges
- Starting the conversation. You will be reaching out to engage with warm client contacts / leads, to discuss the wider Newcross Healthcare offering and help turn interest into opportunity
- Booking and coordinating shifts with clients and staff, with a solution focused approach
- Helping to strengthen our new and existing relationships with both our healthcare workforce and clients through effective engagement, first class customer service and solid account management.
- Fully understanding your client's business and ensure their ongoing needs are met, whilst educating them in the local and national marketplace
- Using bespoke software systems to co-ordinate staff bookings and collate information
- Ensuring healthcare staff feel engaged and valued, manage their training needs and encourage and support them to develop and expand their skills and knowledge
- Proactively seeking feedback to identify where we can improve and drive positive change
- Support with onboarding of new clients and seeking new opportunities

**The skills that make you different**
- ** Resilience & Tenacity**:

- Able to deal with high volume work and deliver a great customer and client experience every time
- ** Excellent Communication Skills**:

- The ability to clearly and effectively communicate with clients, stakeholders, and cross-functional teams is critical for success
- ** Strong Relationship Building** - The ability to build strong, long-lasting relationships with clients and stakeholders is essential to succeed in this role. This requires empathy, understanding, and the ability to listen and respond to customer needs. Dealing with high volumes of contact and take pride in helping Newcross deliver excellent standards of care
- ** Strategic Thinking** - must be able to think strategically, identify business opportunities, and develop plans to capitalise on them.
- ** Results-Oriented**:

- This role requires a results-oriented mindset, with a focus on achieving sales targets and driving business growth. Experience in meeting OKRS and being driven to self-develop is essential.
- ** Attention to Detail - **As a relationship executive you must be detail-oriented, with strong organisational skills and the ability to manage multiple projects and priorities and thrive in a fast-paced environment.
- ** Passion for Healthcare** - A deep passion for the healthcare industry and a desire to make a positive impact on patients' lives is critical for success in this role whilst promoting our brand and services.

**Our people make all the difference - that’s why we offer a different level of support**
- ** Competitive annual salary**:

- ** Annual bonus **up to £8000
- ** Pension scheme**:

- ** Wellbeing support**:access to myHealthPlan for healthcare and mental health support
- ** 28 days annual leave **(rising to 33 after the first year and increasing with length of service)
- ** Perks at Work**:over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more

**_ Equality, diversity and inclusion_**:

- We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the op