IT Support Technician

2 weeks ago

Reigate, United Kingdom MFK Recruitment Full time

We have an exciting opportunity for an IT Support Technician to join our well-established client based in Reigate.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities

**IT Support Technician - job purpose**:
This is the ideal role for an individual with some live experience in providing IT support. You should be passionate about providing exemplary customer service. In this IT Support Technician role, you will be working on-site at my client’s office in Reigateand also occasionally visiting customers' sites locally, so it is essential for the IT Support Technician to own a driving license/vehicle.

**IT Support Technician - main responsibilities**:

- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead

**IT Support Technician - skills & experience**:

- In-person and Remote Support Experience
- Minimum 1-year experience in a 1st Line Position
- Experience in using Windows Server/Active Directory
- Experience in using Office 365 Admin
- Experience working with SLA’s
- Experience in Timekeeping and Administration

**Some highlights of working with the company**:

- Friendly team
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations, and exams
- One-to-One training
- Company healthcare available
- Purchase discounts
- Social & team building activities

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