Application Support

6 days ago

Slough, United Kingdom Ambis Resourcing Full time

**This is a home-based role for a Payroll & HR Application Support Analyst who is customer focused, has superb problem-solving skills, and can communicate with people in non-technical language and be patient and understanding with their questions.To £32k plus large company benefits. Although you can work from home, there will be the occasional need to go into the office so ideally you live within about an hour of Slough.**

Your knowledge should include UK & Irish PAYE rules and legislation and you will have a good understanding of UK and Irish tax, NI deductions, pensions, pension auto enrolment, SSP, and SMP.

**Profile**:

- **Experience as a Payroll Application Support Analyst or a background working in a payroll department, with a good understanding of the software and a desire to make the move to a payroll software support role**:

- **Knowledge of UK & Irish tax, PAYE, maternity and sick pay and NI and pensions**:

- **CIPP certification would be an advantage**:

- **Manage support requests in line with ITIL rules**:

- **You can interrogate problems, investigate root causes and work through queries**:

- **You communicate empathetically with non-technical people**:

- **Patient and understanding when dealing with payroll software queries**:

- **An inquisitive mind and excellent problem-solving skills**:

- **Motivated, tenacious, and able to work under pressure**:

- **Happy to assist with client training and user documentation**:

- **Any knowledge of the commercial construction or house building industries would be useful**

This is a thriving global software company of around 350 people, who work collaboratively, and aim to give their clients the best experience they can have.

As an Application Support Consultant, you are at the front line of contact with their clients and should be able to present a professional approach and build long lasting relationships with your customers. People work hard here, but they have a lot of fun,and the environment is one where you will thrive.

For more info contact Jake King or Carolyn MacLurg at Ambis Resourcing.

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