Bodyshop Advisor

1 week ago

Slough, United Kingdom Sytner Group Full time

Are you looking for a fantastic career in the Motor Trade with a Top Franchise and Group? Are you at your best when in front of a customer building great relationships and giving great advice? Are you self-motivated, organised and committed to deliveringexceptional customer experience? Then our Bodyshop Advisor role within our team at Sytner MINI Slough could be the role for you.

An exciting and rare opportunity has arisen to join our fantastic team at Sytner MINI Slough as a Bodyshop Advisor. At Sytner MINI Slough you will work with a fantastic team in delighting our customers and getting it right the first time

Your role will include learning all of the below:

- To be the initial interface with the customer for all accident repair enquiries.
- To follow a clear customer service process, to ensure a consistent quality service is provided, which will include providing regular repair updates.
- To inspect customer’s vehicles and provide an initial quotation for repair
- To review service customer vehicles and quote for cosmetic or alloy wheel repair
- Arrange bookings for repair work as well as customer collection & deliveries
- Organise customer loan cars in conjunction with Bodyshop procedures
- Liaise with Customers, Insurance Companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
- Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship
- Take opportunities to promote and provide additional Company services and products
- Utilise Dealer management Systems to create customer invoices
- Load upcoming jobs on to the Workshop planning system

This is a full-time role so to ensure we provide our customers with the highest possible levels of service. Full training will be provided along with full Management support.

**About you
Previous experience in this field is recommended. This is a customer service-focused role that would suit a forward-thinking, people orientated person. You must have excellent communication skills and a good telephone manner as the majority of authorisationsare negotiated over the telephone.

**Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

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