Freight Fowarder

Freight Forwarder £28,000 to £33,000

Grafton recruitment are delighted to be partnering with a global leader within the Supply Chain Sector who are now looking for a Freight Forwarder to join their expanding Hull based team.

As a Forwarder you will provide an excellent customer service experience for customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required

**Duties**
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager

**Experience**
- Thorough understanding of customer needs
- Business related experience
- Proven operational experience in European Road freight / Import / Export / Cross Trade
- EU Customs formalities (preferred but not essential)
- Proven customer service record and experience
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector