Switchboard Operator

1 x 22 hr Night Shift Switchboard Operator

Looking for a new challenge? Our busy Switchboard requires a highly motivated, innovative, proactive person.

You must be an effective communicator with excellent interpersonal skills.

The post holder will enable the switchboard and all other services allied to the telecommunications requirements to be operational 24 hours a day 7 days a week and including emergency alarm procedures, bleep and paging services. Including an on call service

To communicate effectively with patients, work colleagues and visitors throughout the process of delivery of the service and at all times respecting dignity and confidentiality.

Substantive posts will work on a rota system. Both substantive and bank posts are required to cover for annual leave and sick leave in order to ensure continuity of service.

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.

Dealing with routine and none routine emergency calls from clinical areas requiring judgement to activate medical group alerts.

Compliance with policies and procedures

Completion of mandatory training and relevant departmental training. Uses own initiative when carrying out duties ensuring standards are met.

Operating the internal paging system for routine and emergency & crash calls, Programming bleeps, initially under direction of the supervisor.

Take an active role in major incident procedures and the routine testing of these procedures

Monitoring/ managing a variety of alarm systems

To assist if required with the training of new staff within the department

Arrange and record all taxis booked on behalf of the trust, co-ordinating as and when necessary

Recording all private calls made through the telephone exchange

Manning the hospital help desk 24/7 taking calls, ensuring they are logged and assigned to the correct department using the online system

Familiarisation and usage in a computer based directory/ information system