Medical Secretary

We have an exciting opportunity for a medical secretary to join our established team.
- As a Medical Secretary, you will provide an important role in supporting the practice team with the day to day running of the practice by undertaking a variety of administrative and secretarial services for the Practice Manager, GP’s and Healthcare Professionals.

**Main Duties of the job**
- Use the E-referral system (ERS) to action, monitor and track appointments, bookings, and admissions of patients to hospital and send out relevant documentation to the patient.
- Work to successfully action ERS tasks relating to any changes made to referrals and effectively manage rejected referrals.
- Generate, log, track and chase fast track referrals including Cancer referrals.
- Support the practice with patient’s clinical queries relating to referrals where appropriate.
- Monitor DOCMAN workflow and complete all secretarial tasks that originate from DOCMAN and EMIS.
- Processing and handling of Death Certificates and Cremation Forms. Liaising with coroners, medical examiners and GPs to ensure timely issue and preparing invoices for the appropriate fee where required.
- To establish and maintain filing and administrative systems so that written, or computer information is easily accessible and secure.
- To retrieve medical records and assist in the completion of medical/insurance records.
- Source and chase patient blood results from third party practices and code them on the patients’ medical file where appropriate.
- Obtain and file patient records and correspondence in patient medical records where required.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Assist the practice manager with all clerical and administrative duties.
- Support GP/Nurses with administration tasks when requested, for example, Dictation and the sending of XRAY, MRI, CT scan and Ultrasound requests.
- Attend clinical and management meetings and take minutes when requested.
- Cover the work of other colleagues within the Clinical Administration team when requested.

**Skills/Qualifications**
- Good basic level of education including competent levels of numeracy and literacy
- Understand the importance of maintaining patient and data confidentiality.
- Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
- Experience of setting up and maintaining effective administrative filling systems
- Experience of work involving regular and accurate data inputting
- Experience of working with EMIS and DOCMAN
- Experience of working with Microsoft packages including, word, excel and power point
- Knowledge and understanding of the National Health Service
- Knowledge of office management systems and procedures
- Previous administration experience within a medical environment
- Able to communicate effectively and collaboratively across varied disciplines.
- Able to work in a well-organised and professional manner, maintaining concentration and accuracy
- Able to manage conflicting priorities
- Possess an aptitude for dealing with potentially difficult or demanding situations.
- Good telephone manner
- Willingness to learn and adapt to change
- Highly customer focused
- Understanding and approachable
- Strives for excellence
- Honest and fair
- Leads by example
- Positive ‘can do’ attitude

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £11.35 per hour

Expected hours: 30 per week

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 04/09/2023