Senior Account Handler D&o

2 weeks ago

London, United Kingdom The Ardonagh Group Full time

**Principal Tasks**

The ultimate objective of this role is to oversee the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives. This includes;

Responsibility of the performance, development and day to day operations of the technical team. You will need excellent communication and commercial ability to make business decisions and work with the wider insurer market.

Oversee the service delivery provided by our Technical Team and 3rd party providers; ensuring positive collaboration and support.

Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks

Some of the key activities of this role are:

- Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies
- Manage day to day operations of all Binders, Schemes and facilities within business
- Point of referral for enquiries
- Tracking and achieving all KPl's and SLA's
- Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Bishopsgate processes and market Compliance
- Initiating and overseeing the processing function, supporting the processing technicians with the resolution of queries as appropriate
- Deliver effective technical training to develop competency across the business
- Responsible for policy wordings all other technical documents
- Maintaining an accurate and compliant record of the placement via GXB
- Responsibility for internal technical file audit framework and delivery
- Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements

establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including;
- Risk & Compliance
- IT and Digital
- Management Information
- Business Entity Team
- IBA
- Premium Processing (including Pro)
- Claims

ensure adherence to all compliance requirements, including but not limited to;
- Contract Certainty
- Client and Market Due Diligence
- KPI’s
- Audit processes
- Authorisations matrix

**Competencies Required**
- Comprehensive understanding of London insurance market dynamics and core processes;
- Class specific technical knowledge
- Desire to learn new tasks and new lines of business
- Ability to communicate with Clients and colleagues in a professional and respectful manner
- Proactive and assertive role within the team and across the business
- The ability to remain calm under pressure and be able to work flexibly when required
- Excellent communication and organisational skills with the ability to manage multiple issues/ challenges simultaneously
- Ability to standardize the processes within the team where applicable and to implement efficiencies
- Ability to embrace Change and embed new processes as required by the Leadership
- Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
- Experience in the use of London Market processes and systems

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