Claims Underwriter

3 weeks ago

York, United Kingdom Charterhouse Recruitment Services Full time

**Six month contract, to start immediately**
- £27,500 with 3% uplift
- Monday - Friday - 9am - 5pm
- Hybrid working - minimum of 2 days a week in the office
- Equipment provided for home working
- Full training provided

We have an amazing opportunity, working for an exciting company based in York city centreOur client, a leading Insurer are looking to recruit passionate and enthusiastic Individuals to join their thriving Claims divisionYou will be working within a dynamicteam in a modern and exciting office, providing support to the companies vast and interesting client base This role will be a mix of office work and home working.

**Duties**
- Deliver world class customer service daily
- Handle telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims
- Take claim notifications over the phone directly from customers and progress their claim
- Reviewing and confirming policy coverage position
- Negotiate and settle claims fairly and proactively with an emphasis on prompt resolution and ensuring the customer is kept informed
- Meet and exceed pre-defined SLAs/targets
- Demonstrating excellent claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management
- Work unsupervised and show initiative in your claims handling approach; understand that each customer is different and be able to adapt your style accordingly
- Experience within a customer centric environment
- Experience within claims or insurance
- Team player, able to pull together during busy periods
- Customer centric; Understands what exceptional customer service is and wants to deliver it
- Calm and works well under pressure
- Outstanding communication skills, face-to-face, written and telephone including excellent listening skills
- Strong organisational and time management skills
- Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners

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