HR Shared Service Centre Assistant

3 weeks ago

Merseyside, United Kingdom Adecco Full time

We are currently recruiting for a HR Shared Service Centre Assistant to work for Merseyside Police at their headquarters in Rose Hill.

This will be a temporary assignment for at least 3 months and you will be working Monday to Friday 36.5 hours a week.

There are 2 positions available
1) Policy Advisor - CIPD 3 or similar experience - supporting on looking at sickness pay, picking up telephones calls and service requests, must have good communication skills, will requires excel experience.

2) Payroll & Pensions - must have basic payroll knowledge and excel experience & good communication skills.

JOB PURPOSE

To support the Team Leader in providing a comprehensive and effective HR Shared Services function to the Force through the effective management of workloads, monitoring of performance and the provision of timely, advice &guidance and quality data.

PRINCIPAL ACCOUNTABILITIES:

- Support the Team Leader in the delivery of a HR Shared Service Centre function to the Force, by delivering an effective tasking and coordination function ensuring the equitable distribution of workloads within the unit and monitoring performance againstthe same, ensuring continuous improvement.
- Check and verify all personnel related payroll changes generated by staff within the Unit, prior to submission to the payroll provider, to ensure accurate payment of monies due and to minimise the risk of over/under payments.
- Deliver periodic HR support services in relation to volume recruitment, corporate reward processes, employment support, OHU support and training administration to ensure effective service provision to both HR and organisational priorities.
- Supervise appropriate team members and colleagues contributing positively to the achievement of organisational objectives.
- Support the Team Leader in the accurate maintenance of all HR IT systems to by providing guidance and ad hoc training to staff where required in order to facilitate accurate data capture.
- Research and provide data from a variety of means to the Team Leader and /or HR Shared Services Manager to facilitate the production of timely, quality performance data and compliance reports for information and appropriate action.
- Support the Team Leader in the completion of data cleansing and quality assurance exercises to ensure timely, accurate data that is compliant with force policies & procedures; data protection legislation and Home Office requirements.
- Gather information required in response to requests for data under Freedom of Information legislation, ensuring accuracy of data and compliance with legislation.
- Support the Team Leader in the creation and continuous review of transactional HR processes; ensuring the unit meets its obligations in providing a quality HR support service to the Force.
- Monitor levels of customer service provided by the unit, identifying areas of excellence and areas for development, and highlighting such matters to the Team Leader so reward / corrective mechanisms can be implemented.
- Be accountable for all Health and Safety issues, to include risk assessment, pertaining to the post holder's area of responsibility in order to fulfil the statutory obligations of the Health and Safety at Work Act, 1974.

KNOWLEDGE AND EXPERIENCE:

- The post holder should hold the Certificate in Personal Practice (Chartered Institute of Personnel and Development) and an NVQ Level 2 in Customer Services or give a commitment to undertake these qualifications.
- The post holder must possess good analytical skills with the ability research and produce accurate and relevant data in order to facilitate the provision of performance management data.
- A good understanding of a HR Shared Service working environment, with the ability to adapt to change, challenge where required and use initiative to improve service provision.
- It is desirable that the post holder has previous experience in a HR related environment with experience and knowledge of HR processes and procedures and supporting legislative frameworks to enable correct advice
- and information to be given to all customer groups.
- The post holder must possess good interpersonal skills and good oral and written communication skills in order to communicate effectively with both internal and external customers.
- The post holder must have the ability to work flexibly and deliver effectively during periods of pressure and prioritise in order to meet required deadlines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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