Luggage Porter

We are seeking a dedicated and service-oriented Luggage Porter to join our prestigious 5-star hotel team. As a Luggage Porter, you will be responsible for providing exceptional assistance to guests with their luggage and ensuring a seamless arrival and departure experience. Your professionalism, attention to detail, and commitment to guest satisfaction will contribute to the overall success of our hotel.

**Responsibilities**:

- Greet guests warmly upon arrival, assisting with luggage handling and transportation to their designated rooms.
- Ensure accurate tagging and recording of luggage, maintaining proper security and confidentiality.
- Escort guests to their rooms, providing information about hotel amenities and services along the way.
- Offer assistance with unpacking and arranging guests' belongings, ensuring their comfort and satisfaction.
- Provide thorough explanations of room features and technology, offering assistance with any inquiries or issues.
- Coordinate and deliver guests' luggage to and from their rooms promptly and safely.
- Maintain cleanliness and orderliness in luggage storage areas, ensuring proper organization and security.
- Collaborate closely with the front desk and concierge team to ensure smooth check-in and check-out processes.
- Respond promptly and professionally to guest requests and inquiries, offering personalized recommendations and assistance.
- Maintain a professional and polished appearance, adhering to the hotel's grooming and uniform standards.
- Handle guest complaints or concerns with empathy and professionalism, escalating issues when necessary.
- Adhere to hotel policies, procedures, and safety guidelines to ensure a secure and comfortable environment for guests.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,885.71 per year

**Benefits**:

- Additional leave
- Canteen
- Discounted or free food
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Covent Garden, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 17/06/2023
Expected start date: 17/06/2023