Hub Administrator

**Job Title**
Business Hub Administrator

**Reports to **Hub Manager

**Division **Entrepreneurship & Start-up

**Location**
Shared Prosperity Fund (SPF)

Business Hub (Carmarthen)

The Contract

Business in Focus will deliver a Business Hub, funded by the UK Government through the Shared
Prosperity Fund (SPF).

The Business Hub focuses on providing a wide range of advice to young people and start-up

businesses through a variety of means including digital, telephone and face to face support.

The Role

The Administrator role supports their Business Hub colleagues in undertaking a diverse variety of
administrative activities that support the delivery of the Shared Prosperity Fund Business Hub.

The Responsibilities

**UK Government funded & Local Authority delivered Business Hub admin duties**:
1. Undertake duties to a high standard of customer service to clients/colleagues using various

professional and timely manner.

2. Undertake the accurate processing of client information, data and documentation, for the

advisory team. Maintain accurate and up-to-date data entry and filing for information and

documentation on relevant data systems. Ensure that information is maintained in an efficient

and effective manner and in accordance with procedures for prompt and easy data/document

retrieval. Ensure compliance to procedures, maintaining all files to audit standards.

3. Be responsible for opening and closing the hub, as designated on a rota basis or as required.

Ensure opening/closing protocols are followed to ensure premises and equipment is safe and

secure. Escalate any concerns to Hub Manager or Property Department as appropriate.

4. Maintain good knowledge of the services offered by the Hub and other support services, e.g.

Business Wales.

5. Maintain up to date knowledge of UK & Local Government reporting requirements to ensure

files are maintained compliantly with relevant procedures and audit standards.

**Generic admin duties**:
6. Provide administrative support to other projects assigned to the service from time-to-time.

7. Provide administrative support to the Community Engagement team with the organising of

various training and promotional events, e.g. preparing documentation packs, follow ups, and

ascertain missing information from client details, etc.

8. Support Hub Manager in the preparation of internal and external audits to ensure all client files,

electronic and hardcopy, are compliant, undertaking any corrective actions in the event of any

non-compliances.

9. Support the Hub Manager by identifying and making recommendations for continuous

improvement, e.g. procedures, systems of work.

10. Assist with telephone calls, ensuring a professional image is maintained at all times and

messages are forwarded in an accurate and timely manner.

11. Undertake any other duties as reasonably required by a SPF Funded Project

The Person Specification

Requirements** **Essential Desirable

**Education & Training**

GCSE or equivalent in English and Mathematics.
- Administration or Customer Service-related qualification,
e.g. ILM Level 2 Business Administration, NQF Level 1
Business Administration, or higher**Experience & Knowledge**

Working in an administrative role, with good attention to
detail and delivering a high standard of customer service.***Data inputting using various data systems, e.g. Microsoft
365, Excel, digital systems, CRM databases.***Working within an environment that requires accuracy, to
be compliant to prescribed internal and external audited
standards and procedures.***Working in a service that is compliant to equality and
diversity, delivering an all-inclusive service.***Awareness of business support available from Public and
Private sectorsAwareness of equality and diversity when providing a public
service.**Skills & Competencies**

Able to determine priorities, planning time, organising
workload and refers up to seek clarification when
necessary.***Customer Service - Works and collaborates with others
effectively, looks to identify needs and proposes solutions,
takes accountability of seeing issues are resolved or
referred to the appropriate colleague as appropriate.***Able to work productively at times of pressure, adapts and
accepts changing circumstances.***Clear communicator and able to interact effectively with
people, establishing and maintaining effective working
relationships***Acts with integrity, understand equal opportunities and
behaves to uphold organisational ethics and values.
Good IT skills and Microsoft Office.***Welsh Speaker is always highly desirable and can be
resource capability at that time.
- (NB: Each vacancy will specify if highly desirable or essential and _Valid UK driving license and use of vehicle to travel in
region on an occasional basis.Satisfactory Disclosure Barring Service (DBS) check.***
(NB: Offers of employment are conditional on a satisfactory DBS
check, undertaken upon acceptance of employment.)Equality & Diversity:
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