Reactive Lead
5 months ago
Did you know the length of Severn Trent’s waste network would wrap around the world twice? Well, now you do.
It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.
From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
**EVERYTHING YOU NEED TO KNOW**
**_Do you care about the environment and enjoy being outdoors? _**
**_Do you enjoy problem solving and going above and beyond to offer a high-quality service every time? _**
**_Do you have a passion for speaking to people and building relationships?_**
If the answer to these questions is “yes, absolutely”, then our new **Reactive Lead** is the role for you.
In this role, you’ll ensure the effective operation of the Sewerage Network within a defined county, whilst delivering full compliance with all customer, regulatory and company standards.
You’ll proactively focus on the needs of our customers by delivering right first-time solutions and implementing initiatives aimed at improving outcome performance and serviceability of the sewerage network. You’ll additionally ensure operational problems are dealt with effectively, in compliance with the contract and within a safe and cost-effective environment.
As a Reactive Lead at Severn Trent, you’ll take ownership of customer service issues and will build relationships with the Environment Agency (EA), Local Councils, Highway Authorities, and other external bodies to help facilitate the effective delivery of operational works, all whilst minimising the impact on our customers and the environment.
This role will see you included on a regional standby rota which operates 24/7, 365 and may also include working across different regions when required.
Some of your other key accountabilities will include:
- Leading and promoting a safe working environment to achieve Goal Zero, whilst ensuring all quality standards are met.
- Checking, approving, and promoting follow on work and working closely with contract partners and other teams to agree the nature and extent of complex repairs and other exceptional work items.
- Achieving the best commercial outcome from follow on work, together with assessing the impact to operational performance targets.
- Key coordination with Civils Planning and Scheduling teams.
- Managing and leading on incidents such as high-profile sewer collapses or burst rising mains, liaising with appropriate contract partners and Catchment Leads where applicable.
- Reviewing all inbound customer complaints and escalations and determining appropriate ownership. In addition, managing and processing any insurance claims and communicating with customers on key decisions.
**WHAT YOU’LL BRING TO THE ROLE**
We’re seeking our Reactive Lead to be a real people person, with a customer centric approach to their thought processes and ways of working.
To be successful in this role, it’s expected that you’ll have experience of working collaboratively with contract partners and teams across a large geographical area, as well as proven experience of building and developing effective relationships with internal and external stakeholders e.g., Customers, Environment Agency, Local Councils etc.
You should possess the ability to work under pressure and with high work volumes, be able to proactively diagnose and solve problems that give a right first-time solution, have the capacity to articulate and interpret technical information and specifications and be adept at effectively communicating and negotiating to achieve desired outcomes.
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.
**WHAT’S IN IT FOR YOU**
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- Salary of £32,000 - £38,000
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bees Nurseries and one-week free childcare
- Dedicated training and develop
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