Customer Services Team Leader

5 days ago

Stoke Poges, United Kingdom Siemens Financial Services Ltd. Full time

Join Siemens Financial Services as a Customer Services Team Leader within our operations team. You will play a critical role in the delivery of front-line services to our customers and partners. Managing the Customer Service Core team, the role is directly responsible for the speed and effectiveness of that service, which is a key factor in achieving our Net Promoter Score targets. Reporting to the Operations Manager, you will manage a team of 9 Customer Service agents. The team leader is responsible for the day-to-day operational delivery of the services, along with the development of the team members.

This role offers flexible working with a combination of home working and office working in our Stoke Poges office.

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important and that’s why we have a supportive environment which invests in our employee’s development.

**What will you deliver**:

- Ensure that all contacts are handled to the highest possible standards and that the customer experience positively reflects on SFS and the wider Siemens group.
- Monitor and manage a robust quality control methodology within the team, ensuring that feedback and coaching is provided regularly in a timely fashion.
- To play an active role in the wider operations management team and to work across functions to continually improve our policies and processes.
- Responsible for ensuring all compliance guidelines, both internal and external are met and can be evidenced.
- Provide leadership in the delivery of operational excellence in the Customer Service team, reporting on progress on a regular basis with action plans to address negative variances
- To develop the roles and people within the team allowing mobility of resource within the function to enable seamless delivery of our services at all times.
- Manage headcount and meet or exceed all OPEX targets
- Support the business and customer service excellence agenda
- Provide data and commentary on all Customer Services KPI's to the Operations Manager and Head of Operations in a timely manner to support the monthly operational review, and Exec Team meetings.

**What skills and experience will you bring to the role**:

- Experience of running a customer service operation in a high value environment, with a proven track record of quality control and improvement.
- Excellent organisation, time management and interpersonal skills
- Customer focused with excellent communication skills and ability to manage customers and partners, create opportunities to exceed expectations and build rapport by maintaining close business relationships
- Understanding of data protection and regulatory requirements
- Initiates changes to improve performance and / or effectiveness and develops and implements new, more effective ways of working

**About Us**

Our compensation package includes a competitive salary, bonus, holiday allowance, pension, private healthcare and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

We welcome the opportunity to discuss flexibility requirements with you. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know.

Li-VP1

**Organization**: Siemens Financial Services

**Company**: Siemens Financial Services Ltd.

**Experience Level**: not defined

**Job Type**: Full-time

  • Customer Services Team Leader

    3 days ago

    Stoke Poges, United Kingdom Siemens Financial Services Ltd. Full time

    Join Siemens Financial Services as a Customer Services Team Leader within our operations team. You will play a critical role in the delivery of front-line services to our customers and partners. Managing the Customer Service Core team, the role is directly responsible for the speed and effectiveness of that service, which is a key factor in achieving our Net...

  • Team Leader

    2 days ago

    Stoke Poges, United Kingdom Siemens Full time

    **Make your mark in our exciting world at Siemens.** We are a collection of over 372, 000 minds building the future, one day at a time. Together, we create technologies that take society further. The team is responsible for forming and maintaining relationships with our business partners and working with departments across the business including risk,...

  • Customer Service Agent

    7 months ago

    Stoke Poges, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Customer Service Agent **Location**: Stoke Poges (SL2) - Hybrid role 2 days in the office per week **Contract length**: 6 months rolling contract **Pay Rate**: £15 - 18 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Customer Service Agent on behalf of a leading company in...

  • Customer Relations Agent

    3 days ago

    Stoke Poges, United Kingdom Siemens Financial Services Ltd. Full time

    You will work as a member of the Customer Relations team to provide evidence based dispute resolution for both Customers and Partners. This role is within the Operations department and provides enhanced levels of customer service for customers with more complex concerns or disputes. Where a dispute involves one of our partners, we will mediate between the...

  • Customer Service Team Leader

    7 months ago

    Stoke-on-Trent, United Kingdom Optima Health Full time

    **Job Title**: Customer Service Team Leader **Location**: Stoke, ST4 4DB **Salary**: £23,000 - £27,000 dependent on experience **Contract Type**: Permanent **Hours**: Full time, 9am - 5pm, Monday to Friday **About Us** The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the...

  • Gardening Team Leader

    7 months ago

    Stoke Poges, United Kingdom Stoke Park LTD, Slough Full time

    Stoke Park Limited, Stoke Poges, Buckinghamshire Gardening Recruitment A wonderful opportunity has arisen for a **Gardening Team Leader** to join the Gardens team on our prestigious estate. Stoke Park is a historic, luxury estate situated at the heart of a 300-acre Capability Brown landscape. Job description summary: - Work in conjunction with the Head...

  • Customer Team Leader

    4 weeks ago

    Stoke-on-Trent, United Kingdom Co-Op Full time

    Job Description Closing date: 09-12-2024 Customer Team Leader   Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview.  Full,...

  • Customer Team Leader

    6 months ago

    Stoke-on-Trent, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 140 Leek Road, Endon, Stoke-on-Trent, ST9 9EW- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Team Leader

    20 hours ago

    Stoke-on-Trent, United Kingdom Coop Full time

    **Customer Team Leader** Location: New Kingsway, Weston Coyney, Stoke-on-Trent, ST3 6NA Pay: £11.00 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    20 hours ago

    Stoke-on-Trent, United Kingdom Coop Full time

    **Customer Team Leader** Location: Cedar Avenue, Kidsgrove, Stoke-on-Trent, ST7 1LA Pay: £11.00 per hour + great benefits Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Leader

    7 months ago

    Stoke-on-Trent, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Weston Road, Meir, Stoke-on-Trent, ST3 6AD - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (until 10.15pm) and weekends, to be discussed at interview - Full...

  • Customer Team Leader

    4 weeks ago

    Stoke-on-Trent, United Kingdom Co-Op Full time

    Closing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview.Full, paid training provided...

  • Customer Team Leader

    1 month ago

    Stoke-on-Trent, United Kingdom Co-op Full time

    Closing date: 09-12-2024Customer Team Leader   Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Please double check you...

  • Customer Team Leader

    4 weeks ago

    Stoke-on-Trent, United Kingdom Co-Op Full time

    Closing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview.Please double check you have...

  • Customer Team Leader

    4 weeks ago

    Stoke-on-Trent, United Kingdom Co-Op Full time

    Closing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview.Please double check you have...

  • Customer Team Leader

    4 weeks ago

    Stoke-on-Trent, United Kingdom Co-op Full time

    Closing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Please double check you...

  • Customer Team Leader

    1 month ago

    Stoke-on-Trent, Staffordshire, United Kingdom Co-op Full time

    Closing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Full, paid training provided...

  • Customer Team Leader

    3 days ago

    Stoke-on-Trent, United Kingdom Coop Full time

    Retail Supervisor - Customer Team Leader Location: 49 Washerwall Lane, Werrington, Stoke-on-Trent, ST9 0JU Pay: £10.45 per hour & amazing benefits. Contract: 20 hours per week + regular overtime, 12 months fixed term contract, temporary, part time Full training given Working pattern: varied shifts including afternoons, late evenings (store closing) and...

  • Customer Team Leader

    4 days ago

    Stoke-on-Trent, United Kingdom Coop Full time

    Retail Supervisor - Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £10.45 per hour & amazing benefits. Contract: 16 hours per week + regular overtime, permanent, part time Full training given Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Leader

    4 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom CO-OP Full time

    Closing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Full, paid...