Patient Care Navigator

2 weeks ago


Harrogate, United Kingdom The Spa Surgery Full time

**Job responsibilities**: To have a thorough knowledge of all practice procedures pertaining to the navigation of the care options available to patients. Care Navigation Welcoming patients presenting either in person or by telephone; ensuring you respond promptly and positively. Supporting patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Identify and manage appointments for defined cohorts of patients who are vulnerable, higher risk or that may have long-term conditions e.g.

those with Learning Disabilities, Dementia, Mental Health issues. Effectively handling all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate. Having a working knowledge of telephone system Ensuring patients are informed about staff who may be training, obtaining consent for them to be present during the consultation. Distributing pathology, letters and clinical tasks in a timely manner.

Under the direction of the Administration Manager, assisting in any other duties required to address workload in patient administration Prescriptions Processing repeat prescription requests in accordance with Practice procedures and under the training and supervision of the Pharmacy team. Managing the daily load of electronic repeat prescriptions and paper prescription requests, referring to the Pharmacy Team when appropriate. Addressing other requests or requirements for prescription issue or medication, liaising with the Pharmacy team as appropriate. Professional Development Completing statutory and mandatory training as directed by the Supervising Care Navigator.

Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities. Adhere to Organisational policies and procedures, including confidentiality, safeguarding, information governance and health and safety. Review progress regularly and develop clear plans to achieve results within priorities set by others. Attending training and updates as requested.

Actively participating in Practice PLT sessions.



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