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Care Call Assistant

5 months ago

Gateshead, United Kingdom Gateshead Council Full time

**We’re looking for a Care Call Assistant, interested?**

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Adult Social Care? If so, please keep reading as you’re just what we’re looking for

**The team**

Care Call provides support to over 8,500 vulnerable individuals across Gateshead, and offers technology enabled support to give peace of mind for both service users and family members. The service responds to alerts raised via a wide range of technology enabled care, giving support, advice and providing a mobile response service to our residents.

They provide a point of contact out of hours for all Council services dealing with queries and giving advice and information as required, as well as providing emergency response and support to vulnerable residents in our Council sheltered housing schemes. The team are also key drivers in developing further innovative telecare and telehealth services to provide technological solutions to enable higher levels of user independence.

The role consists of in based and out based duties therefore any applicants must hold a valid UK Driving License.

**About the role.**

The Care Call service is a 24-hour, 365-day emergency mobile response service to residents within Gateshead. Clients are linked through various technologies to the control centre, which is based in the Civic Centre, Gateshead. The service is also the main point of contact for Council services out of hours.

Our staff monitor our 24/7 Alarm Receiving Centre, providing a mobile response and support for our vulnerable clients across Gateshead. It is a fast-paced environment, which deals with many issues so it’s essential applicants can work well in busy environment.

In based duties will consist of call handling & associated administrative tasks. Our Call Care Assistants are also the main point of contact for the Council, out of hours. Calls will involve taking messages and passing information on to the relevant staff on call. This will include Major incidents, road or drainage issues, homelessness queries & Adult & Childrens Social Care emergencies calls.

Out based duties will involve Falls and mobile response, pre-planned annual visits to our clients, New client visits, installation of technology & key safes, and fault checking of equipment.

**Our staff work various shifts patterns over a 15- week period, to ensure cover 24 hours 7 days a week. Overtime is always available to cover holidays, vacancies, and sickness.**:
**It is essential that the successful candite has Knowledge of Housing and Social Care issues, experience of working in a customer services environment or healthcare role, the ability to manage emergency / emotionally challenging situations over the telephone or within a personal care setting, be able to demonstrate respect for privacy, dignity and choice in relation to care needs, and have a patient and sympathetic approach.**:
**An NVQ level 2 is required in customer service, social care or housing support or willing to work towards, GCSE English and Math’s Grade 9-5 or A -C, or equivalent, along with a current driving licence and access to a car or means to mobility support**:
**A bit about Gateshead Council**

Adult Social Care is on the frontline of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues to enable communities to live thriving lives. This means that everyone should have the opportunity to have purpose and meaning in their day-to-day life.

Working in Adult Social Care is not an easy job, however; there aren’t many that are more fulfilling when you can see the impact that you are having on the lives of the members of our community who need support.

We’re truly committed to providing people who use Adult Services the highest quality of support and we need like-minded people who can help us deliver this. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We offer a Strengths-Based Practice model, meaning we want to hear about your strengths, and will support you to develop these during your time with us.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

**What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights**
- You’ll be paid a competitive salary £22,777 (Pro rata) plus, additional allowances where relevant.
- You can save for your future by enrolling in our generous pension scheme
- You’ll have access to great health and wellbeing support, including discounted m