Senior Collections Agent
3 days ago
We are on the lookout for Senior Collections Agents who are looking to build a long-term career within Motor Finance. You will be well rewarded with a starting salary of up to £30,000, with a bonus of up to 10% and the opportunity to work in a vibrant andmodern City Centre office.
Our client is an award winning FinTech company who are experiencing a period of rapid growth and are looking to bolster their Late Arrears team with skilled Senior Collections Agents. This opportunity comes with numerous companies benefits, with clear routesfor progression.
**Duties for the Senior Collections Agent**
- To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
- Set appropriate, sustainable, and compliant repayment arrangements
- To address failed arrangements in an appropriate and timely manner
- Address customer’s change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
- General administration duties
- To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- To address and raise any risks identified thought the course of the role and in line with company policy
- To assist in projects / mini initiatives within the collections function as advised by line manager
- Adhere to KPI’s set by the business
- Understand and adhere to departmental Service Levels (SLA)
- To meet individual and contribute to team targets
- To complete any reasonable ad-hoc requests
- To assist with the tracing function within the department where necessary
**Skills required for the Senior Collections Agent**
- Must have 18 months minimum collections experience ideally within a regulated environment
- Asset / Car finance would be an advantage.
- Consumer Finance desirable but not essential
Working hours of; 35 hours per week, Monday to Friday (8 hour shifts between 8am - 8pm, on a rolling roster pattern). 1 in 4 weekends. Day(s) off in the week in which you are scheduled to work that weekend
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