Head Receptionist

Shepherd Neame is on the lookout for a part time Head Receptionist to join our team, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you.

The Royal Albion is an historic seafront hotel situated in the heart of Broadstairs, Kent. Dating back to 1760, the Shepherd Neame hotel has 21 elegant and spacious bedrooms and boasts a commanding position on the clifftop overlooking Viking Bay. Our guests can dine in our popular Ballard's Coffee Lounge or our main bar and restaurant areas. The hotel’s Quarterdeck restaurant or the relaxed surroundings of the Boathouse bar which has a terrace and garden area offering glorious sea views.

At Shepherd Neame we know that first impressions count, so as an ambassador for our brand you will lead and develop our reception team to deliver both a warm welcome and outstanding levels of customer service to our hotel guests at every opportunity.

Ideally you will have experience of working in a fast paced customer focused environment and team, but please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.

**WHATS IN IT FOR YOU?**
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 20% discount on food at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- 20% discount on select purchases from the Visitor Centre Shop at Faversham
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

INDHOTEL