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Customer Care Expert

4 months ago

Greater Manchester, United Kingdom Blume Full time

West Didsbury, Greater Manchester (hybrid working)
- Salary of £20,000 per annum with OTE of £26,000
- Weekly accrued bonus
- Perkbox enhanced membership - deals and discounts from over 1,000 household brands
- Employee assistant program and access to GP
- Quarterly paid company socials
- Modern office space close to local transport links with gorgeous facilities
- Free fruit, snacks, soft drinks, beer & wine
- Friendly and approachable managers

We’re looking for people with that magic customer service ingredient, the ‘x’ factor, that element that sets you apart from the rest and means you leave the competition in the dust.

Maybe it’s your conversational style, perhaps it’s your ability to glean information, whatever it is, don’t hide your light - we want you to get involved and shine

But we won’t just expect you to get on with it We’ll support you, train you, equip you with a great set of skills as well as all the equipment to ensure you can thrive (and hit that bonus).

The Role

As a Customer Care Expert, you’re going to be the cream to our strawberries, the bonus no-one was expecting, the legend waiting for your story to be written.

Through your talent, wit and conversational expertise, you’re going to make every caller feel happy and comfortable that they’ve made the right choice and called the right company.

Spending your days chatting away, you’ll listen and discuss injuries that callers have experienced, taking down details and getting to heart of the matter quickly and easily. You’ll match them to legal firms we work with who have the expertise to ensure they receive compensation suitable for their injury.

The balance of this role is the ability to achieve your targets without affecting callers’ experience. You’ll be working alongside an expert team who will support you in delivering on this and, once fully up to speed, you can pass this wisdom on to others.

About You

**To be considered as a Customer Care Expert, you will need**:

- Experience delivering exceptional customer service
- To be comfortable discussing injuries and sensitive topics
- The ability to discuss medical terms
- The ability to build a rapport with people from a variety of backgrounds
- The ability to type and talk simultaneously

Other organisations may call this role Customer Service Co-ordinator, Customer Services Advisor, Customer Service Executive, Customer Service Advisor, Customer Care Rep, Contact Centre Agent, Customer Experience Representative, or Contact Centre Advisor.

The Company

Blume is a contact business with a difference - we connect the dots for our customers and fill in the blanks to enable them to do more.

From a fledging start-up to a multi-million pound success story, we have grown so quickly that we must be doing something right

In a nutshell, we bring together individuals looking for a product or service and organisations who have the product or service that they need A prime example of this is our work with legal firms and claimants where we review and process claimants’ needs before matching them to the firm that can win them compensation.

Our innovative nature means we are growing and, as such, have an opening for a Customer Care Expert to join our team on a permanent, full-time basis.

We’re open, respectful and adaptable. We focus on equality of opportunity and would never discriminate about anything.

We love our inclusive nature and work hard to ensure every aspect of our business is fair, open and takes everyone in account.