Aftercare Administrator

Aftercare Administrator

We are seeking a friendly and enthusiastic Aftercare Administrator to join our in-house Aftercare team, permanently based out of our Southampton office. The role will provide interesting and rewarding day-to-day work in a fast-growing, customer-orientated team.

Our company is continually expanding as we celebrate new business wins month-on-month. Our sectors of operation include residential, commercial, arts & leisure, and education - with residential developments being our primary area of operation. This is an exciting opportunity to become part of an exceptional team which thrives on delivering the highest standards of quality in construction for every client.

We are looking for an individual who has the initiative to hit the ground running. The work pace is fast and understanding our objective to be the 'consultant of choice' is key to how we deliver an exceptional service.

**REQUIREMENTS**

The right individual will have:

- The capability to work independently within a defined area of responsibility.
- The capability to take responsibility for fulfilling customer needs and solving customer issues.
- A comprehensive understanding of defects tracking systems.
- Strong problem-solving skills and the ability to work as part of a team.
- A motivation to learn and improve consistently.
- A positive, get-things-done attitude and a sense of humour.
- The capability to set high standards for yourself and others to ensure that agreed processes and procedures are followed.
- The capability to establish, develop, and maintain effective working relationships with all work colleagues, and contractors.

**JOB SUMMARY**

No two days will be the same for our Senior Aftercare Administrator, but generally your responsibilities will include:

- Identifying and maintaining a solid understanding of our customers' needs and ensuring these are reflected throughout our aftercare procedures.
- Organising and carrying out end of defects inspections.
- Creating, maintaining, and issuing defect-tracking spreadsheets.
- Typing and issuing defects letters.
- Organising and storing project and client-related documents and computer-based information in line with our quality management system guidelines.
- Regularly monitoring multiple inboxes across all regions we operate in and ensuring items are swiftly actioned in line with both client and internal targets.
- Participating in daily defect calls and providing clear defect updates with actions during these.
- Liaising with contractors to ensure a clear and efficient defect detail is recorded.
- Ensuring all defects are entered correctly and controlled/managed as effectively as possible throughout the lifecycle.
- Liaising with residents, contractors, and Clients daily to chase and update defects and organise inspections across all regions, in accordance with the appropriate member of Rund's team.

You will be joining an established and friendly team based out of our Southampton office, with surveying experience ranging from Director and junior level. The office plays a significant role in the company's history, being the area in which we founded and grew our business. You will have the opportunity to work directly with our Executive Directors on your personal development plan, tailored to your individual needs and career aspirations. Opportunities for development are regularly reviewed on a bi-annual basis to ensure your career goals are on track, and as a company, we place considerable emphasis on succession planning - meaning we actively support long-term careers into leadership at all ranks.

We offer a competitive salary with great benefits, including a pension scheme, relevant professional membership fees paid, personal development, and CPD training courses. As you progress your career with Rund, additional benefits include private healthcare and death-in-service benefit. Further to this, we invest heavily in employee wellbeing initiatives, with all staff having access to a range of related benefits including, a wellbeing hub, cycle-to-work scheme, company away days, regular socials, length of service awards, wedding/new baby vouchers - and much more in the pipeline.

Our Southampton office is ideally located just off J5 of the M27, offering quick and easy access from local cities and townships including Winchester, Portsmouth and Bournemouth. The office is located on the cusp of a nature reserve and offers many exceptional workplace facilities including break-out areas, a boardroom and state-of-the-art coffee-making apparatus, Our Southampton office also boasts a regular social calendar, with recent team socials including an evening at the Mayflower Theatre, team breakfasts and pub nights.

**_ This is an overview of the job and will be periodically reviewed and updated to ensure that the job description fully reflects the responsibilities required of the post holder. Your line manager will discuss with you personally specific details relating to the