Casual Switchboard Attendant

4 days ago


London, United Kingdom Hyatt Regency London - The Churchill Full time

Summary

**Casual Switchboard Attendant**

**About Hyatt Regency London - The Churchill**
Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at award-winning Churchill Bar & Terrace.

**About the role - Casual Switchboard Attendant**

The Casual Switchboard Attendant is accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. Some of the key processes include but are not limited to:

- To Answers all incoming phone calls and assists guests
- Assisting guest’s during their stay and handling guest complaints
- Maximising revenue opportunities through up selling
- Providing all required information about the Hotel, available services and facilities.
- Ensure to be aware of all operating systems such as Avaya, Opera, Hotsos and Reserve

**About You**

You have experience in a similar role, preferably in a 5* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for our guests. If you are a motivated Guest Relations Host with experience in Hotels or premium restaurants, who likes a challenge, we would love to meet you.

**Hyatt offers a great range of benefits, including**:

- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Uniform provided and laundered complimentary_
- Complimentary meals on duty
- Workplace pension scheme
- Annual season ticket loan interest-free
- Cycle 2 work scheme tax-free
- Continuous Learning & Development opportunities

Being part of Hyatt Regency London - The Churchill also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries and is recognised as a UK Great Place to Work Company



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