Service Assistant
7 months ago
What to Expect
- We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.
- We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
What You’ll Do
- Providing effective and courteous service to all visitors, existing customers, and employees
- Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
- Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
- Creation of purchase orders to ensure timely progression of 3rd party repairs
- Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
- Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
- Provide workshop support on loan vehicle administration relating to customer appointments
- Working collaboratively with Front of House, manage the parking arrangements on site
- Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
- Audits of Loan Vehicles
- Account Receivables for site specific vehicles and chasing any outstanding balances
- Supporting customers with queries, bookings and education on vehicle use when required
- Provide an all-round excellent experience to our customers on a day-to-day basis
What You’ll Bring
- Excellent written and oral communications skills in English
- Exceptional Customer Service and soft skills
- Ability to effectively prioritise and multi-task
- Creative mindset that thinks outside the box and can invent new solutions to problems
- Flexible schedule and shift working
- Attention to detail and accuracy
- Ability to work well under pressure and with a diverse range of personalities
- Establish and maintain positive, cooperative, and working relationships
- Excellent skills with Microsoft Office packages
- Full valid UK driver’s license for 2 or more years
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