Customer Assistant

7 days ago

Slough, United Kingdom Tesco Full time

About the role
**Customers are at the heart of everything we do.**

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome. If you are looking to gain work experience, increase your confidence and employability skills and showcase your ability, this programme may be for you.

To be eligible for the Kickstart programme you will need to be:

- **Aged 18-24**:

- **Referred by your Job Centre Work Coach and able to provide evidence of the referral on your Universal Credit Journal**:

- **Able to fulfil 25 hour a week commitment for the full 6 month programme**

In return we will offer you:

- A great onboarding experience delivered via a blended approach in your store
- Support and development of your technical skills and on-the-job behaviours
- A dedicated Buddy/Mentor available throughout your 6-month training programme

Support and guidance with employability skills including:

- Work principles and basic skills
- Digital skills
- CV building
- Interview preparations
- How to look for long-term work
- Career advice
- Setting goals

You will be responsible for
- Serving customers on our checkouts ensuring they receive an easy, seamless and personalised experience
- Delivering department routines
- Manually condensing stock and handling products with care to maintain product quality
- Championing the reduction of food waste
- Following company policies and adhering to health and safety guidelines
- Being knowledgeable about the products and services in my store and helping customers by giving great natural service
- Replenishing products within my store
- At times, you may be required to accept deliveries into the store

You will need
- A passion for delivering great service, greeting customers with a smile and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate effectively and openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

**Please note**

What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- 10% Discount Card increasing to 15% after every pay for a 4 day period
- Life assurance
- Retirement saving plan
- Great colleague deals and discounts, saving you money on everyday purchases
- Uniform provided

Click here to read more about the benefits we have available for our colleagues

**Opportunities to get on** - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Our **Employee Assistance Programme** helps you deal with life’s challenges.

**Financial wellness** - Tesco has partnered with experts to help you make the most of your money

Get involved in a range of fundraising activities with our long-term **charity partners

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