Urology Failsafe Officer

An exciting opportunity has arisen to join a fast paced and vibrant administrative team. Supporting across both sites St Richards and Worthing.
- Attendance at daily board rounds on each ward on caseload.
- Attendance at weekly MDT (multi-disciplinary team) meetings on each ward in caseload.
- Participate in twice daily Touchpoint Calls when covering the Discharge Hub and communicate outcomes and actions to relevant parties.
- Communication with all internal staff (including ward staff, senior managers, immediate colleagues, representatives from other departments etc), external organisations, patients, relatives/friends and the general public.
- Communicate sensitive information which may cause upset or anger, and manage this situation.
- Communicate complex information in an understandable manner.
- Lead on discussions regarding discharge planning with MDT professionals and patients/representatives.
- Ensure hand-over of caseload to colleagues is accurate and complete.
- Negotiate in disputes over care provision and/or funding to achieve optimum outcome for the patient and/or Trust.

The post holder will be responsible for the design, implementation and monitoring of failsafe procedures, which close the loop from GP referral, call and recall, exclusions and referral to the Speciality. The post holder will be responsible for the quality of the data and participate in regular data cleansing exercises and liaising with staff from other organisations involved in the programmes. You will have a base, with some cross-site travel required.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
- Attendance at daily board rounds on each ward on caseload.
- Attendance at weekly MDT (multi-disciplinary team) meetings on each ward in caseload.
- Participate in twice daily Touchpoint Calls when covering the Discharge Hub and communicate outcomes and actions to relevant parties.
- Communication with all internal staff (including ward staff, senior managers, immediate colleagues, representatives from other departments etc), external organisations, patients, relatives/friends and the general public.
- Communicate sensitive information which may cause upset or anger, and manage this situation.
- Communicate complex information in an understandable manner.
- Lead on discussions regarding discharge planning with MDT professionals and patients/representatives.
- Ensure hand-over of caseload to colleagues is accurate and complete.
- Negotiate in disputes over care provision and/or funding to achieve optimum outcome for the patient and/or Trust.

For full details refer to job description & person specification.