Arrears Management Advisor
2 weeks ago
**Arrears Management Advisor - (VAC2442)**
**Salary: £20,981 increasing to £22,998 after successful completion of training**
Within our wider Operations function we have a development opportunity in our Arrears Management team for an Arrears Management Advisor.
Ideally, we are looking for an individual who has dealt with either personal or commercial customers in the past and can demonstrate their ability to provide first class customer service when customers need our help and support most.
**The role**:
- Dealing sympathetically and positively with customers who have mortgage arrears or current account debt.
- Communicating effectively with customers by telephone and letter.
- Dealing with arrears and current account cases.
- Negotiating repayment plans ensuring that these are affordable and sustainable.
- Making decisions about individual cases in line with your agreed mandate levels.
- Managing a case load efficiently ensuring that documented procedures are followed and compliance requirements are met.
- Ensuring that customers’ individual circumstances are considered in all contact so that the customer receives the best possible outcome.
- Ensuring that agreed service levels are achieved.
- Identifying process improvements in order to reduce costs and /or improve service.
- Maintaining competence within the training and competence scheme
**About you**:
- Excellent communication skills
- A strong attitude for working collaboratively
- Ability to manage your time and case load effectively
- Competent using Microsoft Office suite
This position is full time with hybrid working and family friendly hours considered.
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