IVA Sales Advisor

2 weeks ago


Manchester, United Kingdom Pearson Locke Limited TA Pearson Locke Law Full time

Fact-finding on debt levels, investigating incomes, and establishing affordability
- Good interpersonal skills to establish a positive rapport with clients
- Excellent customer service skills to ensure that customers receive satisfactory service
- Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions
- IT literacy, including a working knowledge of relevant software programs, such as a CRM system
- Ability to remain calm and polite when dealing with unsatisfied clients
- Stamina to handle high volumes of calls and consistently provide excellent service

Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend training to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

**Salary**: £21,000.00-£25,000.00 per year

Schedule:

- 8 hour shift
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: One location


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