1st Line Support Engineer

3 weeks ago


Bournemouth, United Kingdom JMK Resourcing Solutions Full time

My Bournemouth based client is looking for a highly competent 1st Line Support Engineer to join its Helpdesk.

Working as part of their support team, you will be responsible for assisting clients with their technical issues.

This is a fantastic opportunity to join a growing national IT Support business, the position offers career progression.

**Essential Skills include experience with**:

- Windows 7 and Windows 10 Operating Systems
- Exchange2007/2010/2013/2016 Mailbox Management
- Active Directory Users/Computers Management
- Basic Client-side Networking experience
- Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
- Microsoft Office Applications
- Experience working within IT Support
- Exceptional interpersonal skills, with a focus on listening, and questioning.
- Exceptional oral and written communication skills.
- Proven experience resolving incidents quickly by using remote support tools
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exposure to HP and Dell hardware. Advantageous Skills include:

- Hold a Microsoft Qualification
- *SonicWALL Experience
- Sophos Anti-Virus
- Windows Server 2008/2012/2016

**Daily Job Duties to include**:

- Log and resolve technical incidents
- Ensure SLA targets achieved & working to reduce SLA target times
- Report on progress of incidents and update relevant service management tools
- Ensure relevant technical documentation is appropriately maintained and available
- General day to day support
- Provide a single point of contact for end user support using all contact mediums
- Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
- Establish a quality working relationship with end users
- Understand and operate the escalation procedures

This is an office based role from their site in Bournemouth (close to the Train Station at ASDA) Own transport is required as there are occasions that you will be onsite with clients



  • Bournemouth, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, 1st Line {**MSP**}** Bournemouth (Hybrid) **£20,000 - £30,000** + On Site Training + Company Benefits - Are you an IT Graduate looking to expand your career in the IT industry in a role where you'll find a competitive salary and on the job training within a fast growing IT Solutions Provider?_ On offer is an exciting opportunity for a IT...


  • Bournemouth, United Kingdom Mploy Staffing Solutions Full time

    Our client based in Bournemouth has an immediate requirement for a Junior IT Support Engineer to join their small team of IT support desk engineers, with key responsibilities to include: - Office 365 administration (setting up new users, resetting passwords, other admin tasks). - Basic 1st line troubleshooting of IT issues. - General office duties to assist...


  • Bournemouth, Dorset, United Kingdom 1st Executive Full time

    Are you part-qualified or qualified and looking for a role with a difference? This opportunity allows you to work with a close knit and exceedingly busy local team whilst having the benefit of being part of a wider global matrix organisation with an outstanding reputation and premium brand. Ideally you will love: Excel and have strong technical systems...


  • Bournemouth, Dorset, United Kingdom 1st Executive Full time

    Are you part-qualified or qualified and looking for a role with a difference? This opportunity allows you to work with a close knit and exceedingly busy local team whilst having the benefit of being part of a wider global matrix organisation with an outstanding reputation and premium brand. Ideally you will love: Excel and have strong technical systems...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth University Full time

    Bournemouth University's vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge, and enriching society through the fusion of education, research, and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds,...


  • Bournemouth, United Kingdom Protect Line Ltd Full time

    **Salary**: £26,000 per annum plus a bonus opportunity **Hours**:40 hours per week Monday to Friday (9am-6pm and 8am-5pm shifts) **Location**: Bournemouth - Full time office based **Join the Dream Team and become a Recruitment Superstar!** Are you ready to unlock your hidden talent and dive headfirst into the exhilarating world of recruitment? We're...


  • Bournemouth, United Kingdom 1st Executive Full time

    Are you part-qualified or qualified and looking for a role with a difference? This opportunity allows you to work with a close knit and exceedingly busy local team whilst having the benefit of being part of a wider global matrix organisation with an outstanding reputation and premium brand. Ideally you will love: Excel and have strong technical systems...

  • Control Manager

    2 days ago


    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Job Title Control Manager - Anti-Bribery & Corruption Risks Job Description As an Anti-Bribery & Corruption (ABC) Control Manager Vice President, you will be responsible for leading the sustainability of the global CIB ABC governance and controls programme, as well as any widening of the current CIB programme scope to consider other ABC risks associated with...


  • Bournemouth, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

    **Fire & Security Engineer - South West - Bournemouth** **Marlowe Fire and Security Group** are the UK's leading Fire & Security company. We have achieved this status due to an intense period of organic growth and acquisition, which is also reflected in our ambitious growth plans and projections.We would like to welcome a new, experienced Fire & Security...


  • Bournemouth, United Kingdom Spectrum IT Recruitment Full time

    **Senior Infrastructure Engineer/Service Delivery - Hampshire - Windows, Azure, Office 365** **The skills you'll need** - Line management, direct and dotted. - Objective setting (both individuals and team) and appraisals - Performance management - Forward demand and capacity planning, both people and infrastructure. - Incident / request management -...


  • Bournemouth, United Kingdom Avanti Full time

    Avanti Recruitment are working with a software company located in the Bournemouth area that specialises in Smart Estimator Software who are looking for a first line Support Specialist to join their fast-growing team. As a First Line Support Specialist, you will be responsible for helping customers with installation and licensing queries via telephone or...


  • Bournemouth, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

    **Fire Alarm Service Engineer - Bournemouth** Our Fire Alarm Engineers are responsible for maintaining Fire Alarm systems in line with customer requirements and current standards. You will deliver a first-class customer service to our valued clients ensuring that work is completed to an exceptionalstandard. **Fire Alarm Engineer Opportunity** Our Service...

  • Site Engineer

    2 days ago


    Bournemouth, United Kingdom Fawkes & Reece South Full time

    Site Engineer - Tier 1 - Major wastewater and civils project - Bournemouth Role overview: My client is a World Leading Construction and Civil Engineering Company. They are presently delivering upgrade works to a major water treatment plant in the Bournemouth area and need reinforcements in the form of a Site Engineer for at least 12 months of work. The...

  • Site Engineer

    2 days ago


    Bournemouth, United Kingdom Fawkes & Reece South Full time

    Site Engineer - Tier 1 - Major wastewater and civils project - Bournemouth Role overview:My client is a World Leading Construction and Civil Engineering Company.They are presently delivering upgrade works to a major water treatment plant in the Bournemouth area and need reinforcements in the form of a Site Engineer for at least 12 months of work.The...

  • Site Engineer

    2 days ago


    Bournemouth, United Kingdom Fawkes & Reece Southern Full time

    Site Engineer - Tier 1 - Major wastewater and civils project - BournemouthRole overview:My client is a World Leading Construction and Civil Engineering Company.They are presently delivering upgrade works to a major water treatment plant in the Bournemouth area and need reinforcements in the form of a Site Engineer for at least 12 months of work.The...

  • Site Engineer

    11 hours ago


    Bournemouth, United Kingdom Fawkes & Reece Southern Full time

    Site Engineer - Tier 1 - Major wastewater and civils project - BournemouthRole overview:My client is a World Leading Construction and Civil Engineering Company.They are presently delivering upgrade works to a major water treatment plant in the Bournemouth area and need reinforcements in the form of a Site Engineer for at least 12 months of work.The...

  • Site Engineer

    1 day ago


    Bournemouth, United Kingdom Fawkes & Reece Southern Full time

    Site Engineer - Tier 1 - Major wastewater and civils project - BournemouthApply (by clicking the relevant button) after checking through all the related job information below.Role overview:My client is a World Leading Construction and Civil Engineering Company.They are presently delivering upgrade works to a major water treatment plant in the Bournemouth...

  • B1 Licenced Engineer

    4 weeks ago


    Bournemouth, Bournemouth, United Kingdom Ryanair Full time

    B1 Licensed Engineer - BOH - Summer 24 incoming AES (Aircraft Engineering Services Ltd) are inviting applications for B1 Licensed Engineers to be based at Bournemouth Airport on 2D2N and 4N rotations, working in cooperation with our client Ryanair, Europe's largest airline. With a fleet of 500+ aircraft, including the introduction of the Boeing "Gamechanger"...


  • Bournemouth, United Kingdom Amazon Full time

    Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions. As a Site Reliability Engineer II at JPMorgan Chase within the Global Tax Technology Team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role...